Scheduling Specialist
- Military veterans preferred
2025-06-26 AGS LLC
Other
/yr
employee
contract
Oklahoma City Oklahoma 73102 United States
Job Overview
Are you a highly organized individual who thrives on multi-tasking in a fast-paced environment? As a Scheduling Specialist, you will coordinate shipping, installation, and regulatory notifications for AGS's innovative Slots and Tables products. You'll excel in a dynamic setting, leveraging strong multi-tasking skills to manage evolving priorities effectively. With exceptional customer service, communication and organizational skills, you'll drive success and make a meaningful impact in this role.
Responsibilities
Monitor and manage business operations to meet customer expectations, company goals, and compliance standards.
Arrange product transportation based on customer, service, and jurisdictional requirements.
Prepare and verify shipping documents, including bills of lading, commercial invoices, packing lists, and compliance notifications.
Coordinate with Operations and Field Service to manage work orders, including scheduled and unscheduled support, software, and hardware upgrades.
Communicate with Field Service Supervisors to determine labor, licensing, and skill needs for work orders.
Contact customers to schedule work orders, set expectations for start times, technician details, and project completion, and address inquiries or issues.
Collaborate with Service, Purchasing, Sales, Production, and Compliance to align resources, coordinate third-party vendors, and meet order requirements.
Track order progress, communicate status to departments, and resolve roadblocks to ensure timely completion.
Maintain positive interdepartmental relationships to enhance customer service effectiveness.
Update job knowledge through educational opportunities and perform other assigned duties.
Skills/Requirements
High School or GED required
Associate's degree or equivalent work experience
2 to 3 years of experience preferred
Familiarity in a multi-module ERP system such as SAP, Oracle, or MS Dynamics
Basic understanding of coordinating operational activities or willingness to learn
Excellent communication skills; interacts effectively and works productively with a wide range of people
Exceptional customer service skills to address customer needs and build positive relationships
Strong organizational skills to manage multiple tasks and priorities in a dynamic, fast-paced environment
Proven ability to multi-task and adapt to changing demands while maintaining accuracy and efficiency.
Experience with Microsoft Office Suite Programs
Note: All offers are contingent upon successful completion of a background check.
*Posted positions are not open to third party recruiters and unsolicited resume submissions will be considered free referrals.
AGS is an equal opportunity employer.
Equal Opportunity Employer, including disability/protected veterans
Equal employment opportunity, including veterans and individuals with disabilities.
