Inside Sales & E-Commerce Support Specialist - Military veterans preferred

IN-OFFICE Position

The Inside Sales & E-Commerce Support Specialist plays a key role in executing Air Culinaire’s E-commerce sales strategy. This position focuses on enhancing customer satisfaction and driving online revenue growth by actively engaging with customers using our e-commerce portal and API integrations. The ideal candidate is highly motivated, detail-oriented, and customer-focused with strong communication and sales skills.

Benefits Package:

• Air Culinaire Worldwide employees have the flexibility to design the benefit selections best suited for their needs.
• Full Time employees are eligible for healthcare and supplemental benefits on the first day of the month, following 30 days of employment.
• 401 (K) Retirement Plan with a discretionary 100% employer match of the first 6% of participant contributions.
• Plan entry is the first day of the month following 30 days of employment.
• Three (3) medical plans to choose from, with an excellent employer contribution.
• Available Dental and Vision insurance
• Company paid basic life insurance, with the option to elect additional voluntary term life.
• Company paid short-term and long-term disability insurance.
• Available supplemental benefits, including critical illness, accident insurance, hospital indemnity insurance and pet insurance.
• Health Savings Account and Flexible Spending Account available (for eligible plans)
• Vacation Program for full time employees
• Employee Assistance Program (EAP)
• See our benefits here 2025 Benefits Guide
• Watch Me To Learn About How Exciting it is to Work for Air Culinaire Worldwide

Key Responsibilities:

• Serve as the primary point of contact for customers using the e-commerce portal, ensuring a seamless online experience.
• Develop strong relationships with portal users to maximize wallet share and repeat usage.
• Proactively identify, research, and qualify new sales opportunities and leads through e-commerce interactions.
• Conduct outreach to existing and prospective clients to understand their needs and encourage online engagement.
• Support the implementation of strategies to grow e-commerce sales and improve customer conversion.
• Collaborate with the SVP and other internal stakeholders to align e-commerce efforts with company goals.
• Monitor customer feedback and usage patterns to identify areas for process and platform improvement.
• Maintain accurate records of communications, opportunities, and outcomes in the CRM system.
• Assist with onboarding and training new customers on portal functionality as needed

Qualifications:

• 2+ years of experience in inside sales, e-commerce support, or customer relationship management (aviation or hospitality industry preferred).
• Four-year degree in business or hospitality or equivalent
• Excellent verbal and written communication skills.
• Strong organizational skills and attention to detail.
• Proficiency with CRM platforms and online sales tools (BigCommerce experience a plus).
• Self-starter with the ability to work independently and as part of a collaborative team.
• High level of professionalism, responsiveness, and customer-first mindset.
• Ability to use Microsoft Outlook

Reasoning Ability

Proficient in critical thinking, with the ability to assess information, identify patterns and draw logical conclusions. Ability to carry out instructions furnished in written, oral, or diagram form to achieve optimal outcomes.

Physical Demands

While performing the duties of this job, the employee is regularly required to sit and talk and/or hear. The employee is required to use hands to type and to answer and dial telephones and process fax transmissions.

Work Environment

The noise level in the work environment is usually moderate.

Preferred Skills:

• Experience with B2B e-commerce platforms or aviation catering solutions.
• Analytical mindset with the ability to interpret customer data and identify trends.
• Comfort presenting new tools and features to customers via phone or web conference.

Final candidate for the position will be required the following:

• Pre- employment criminal background check
• Pre-employment Drug Test
• MVR (if applicable to the position)
• E-Verify

Disclaimer:

This position description highlights a general description of duties and responsibilities. Employee(s) may be assigned other duties, in addition to or in lieu of those described herein, and any duties are subject to change at any time, according to the needs of the location or Company.

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Air Culinaire Worldwide, LLC. does not discriminate in any way to deprive any person of employment opportunities or otherwise adversely affect the status of any employee because of race, color, religion, sex, sexual orientation, genetic information, gender identity, national origin, age, disability, citizenship, veteran status, or military or uniformed services, in accordance with all applicable governmental laws and regulations.