Kastle Systems
Director, Field & Technical Enablement
US-VA-Falls Church
Job ID: 2025-4488
# of Openings: 1
Category: Training & Development
Kastle - Falls Church
Overview
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We are seeking a strategic, hands-on Director of Field & Technical Enablement to lead training and enablement efforts for our Technicians, Project Managers, and Sales Engineers. This role is responsible for designing and delivering impactful training programs, role-specific resources, and skill-building initiatives that elevate field and technical performance.
The Director will work in close partnership with the Corporate Learning & Development team, which owns enterprise learning systems, general training programs, and core product certification content. While Corporate L&D governs the overall training infrastructure, this role will focus on function-specific enablement — developing and delivering tailored learning experiences that directly support real-world execution for these critical technical roles.
ResponsibilitiesRole-Specific Training Strategy & Delivery
- Design and deliver role-specific training across Technicians, Project Managers, and Sales Engineers
- Utilize a variety of delivery methods to meet learner and business needs, including:
- Hands-on labs and technical simulations
- Virtual instructor-led sessions
- Self-paced eLearning
- Classroom-based workshops
- Blended or hybrid learning formats
- Go beyond foundational certifications to build real-world execution skills aligned with field operations and solution delivery
Issue/Solution Repository & AI-Enabled Support
- Build and maintain structured repositories of known issues and field-based solutions
- Partner internally with IT, SMEs and others to develop AI-assisted support tools (e.g., GPT/LLM integrations) for rapid access to field troubleshooting guidance
Tools, Playbooks & Role-Based Job Aids
- Create and maintain enablement artifacts aligned to field and technical workflows:
- Installation and configuration guides
- SE playbooks and FAQs
- Project management checklists and process templates
- Ensure tools and documentation evolve with product updates and field feedback
Curated External Content
- Identify and recommend third-party training content to supplement internal resources (e.g., safety, compliance, technical skills)
- Coordinate with Corporate L&D to align on vendor relationships, deployment, and system integration
Community of Practice Leadership
- Launch and lead Communities of Practice for Project Managers and Sales Engineers to support peer-to-peer learning
- Curate and promote contributions such as case studies, tips, best practices, or recorded demos
Technical Enablement Events
- Plan and execute technical enablement workshops and events:
- Sales Engineer workshops
- Technician lab sessions
- Field team learning tracks during larger company or regional events
Collaborate with Other Enablement Teams
- Develop and deliver learning content specific to these field and technical roles, ensuring it complements — not duplicates — enterprise-level efforts. Success in this role requires tight alignment, transparency, and collaboration with Corporate L&D, sales enablement and other technical stakeholders.
Qualifications- 8+ years of experience in field enablement, technical training, or operations
- Experience building and delivering training across a variety of formats (hands-on, virtual, eLearning, classroom)
- Demonstrated success enabling technical or hybrid roles (e.g., Sales Engineers, Field Technicians, PMs)
- Strong ability to collaborate in matrixed environments and influence across functions
- Proficiency with learning technologies, instructional design, and adult learning theory
- Understanding of access control, security/video systems, and physical technology deployment is a plus
Equal employment opportunity, including veterans and individuals with disabilities.
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