Technical Support Assistant

Department: OIT General

Location: Wellesley Hills

MassBay fosters educational excellence and academic successto prepare students for local and global citizenship, to meet criticalworkforce demands of communities, and to contribute to the region’s economicdevelopment.

Massachusetts Bay Community College values diversity,inclusion, and collaboration. We strongly encourage members of underrepresentedcommunities to apply to join our community.

Located in Greater Boston, MassBay is a comprehensive,open-access community college offering associate degrees and certificateprograms on three campuses in Wellesley Hills, Framingham, and Ashland,Massachusetts.

Position Summary:

The ideal candidate will join a vibrant and inclusiveeducational community and have a desire and ability to work with a diversepopulation. This is a part-time, non-unit position with nobenefits.

As a member of the End User Services team, this individualprovides technical hardware/software support for client computers and othertechnologies within MassBay. This individual provides courteous, timely, andeffective assistance to students, faculty and staff, including classroom, lab,and event support.

Key Responsibilities and Duties:

• Monitor and resolve IT help desk ticket requests and incidents;
  
  
• Support computers and peripheral equipment using a variety of operating systems and applications;
  
  
• Maintain and install all software applications related to MassBay computing;
  
  
• Support College-wide and multi-campus audiovisual services in classrooms, meeting rooms, and auditorium;
  
  
• Provide routine computer, printer, and peripherals maintenance;
  
  
• Provide computer software and hardware orientation for students;
  
  
• Make necessary arrangements for outside repair as needed;
  
  
• Provide back up coverage for the College Copy Center;
  
  
• Perform other duties as assigned.
  
  

Commitment to Equity:

• Support MassBay’s commitment to the Equity Agenda; collaborating with faculty, staff, and students on the College’s strategic initiatives dedicated to closing the equity gap related to student outcomes;

• Support MassBay’s commitment to being anti-racist; embracing a community free of bias and inequality;

• Contribute to discussion and review of applicable College policies with a critical lens toward diversity, equity, and inclusion.
  

This list is not to be considered all-inclusive. Asupervisor may assign other duties as required to meet the needs and foster themission of the College.

All employees of MassBay are expected to work collegially and collaborativelywithin a community that values and celebrates diversity.

Required Qualifications:

• Experience troubleshooting computers and audiovisual equipment;
  
  
• Experience working in a multi-user environment supporting users at different levels;
  
  
• Previous operating systems experience using Windows 10, Windows 11 and Mac OS.
  
  

Preferred Qualifications:

• Sensitivity and commitment to the goals of Affirmative Action and workforce diversity;
  
  
• Experience working in a diverse environment;
  
  
• Demonstrates commitment to working with underserved students;
  
  
• Previous experience maintaining and trouble-shooting software applications and PC hardware;
  
  
• Demonstrates effective oral and written communication skills;
  

• Ability to work as part of a team.
  
  

Additional Information:

SalaryRange: $25per hour

Classification: Part-time,Non-Unit

Source of Funding: Grant-Funded

ToApply: Please include a letterof interest and resume with your online application.

Deadline: July 9th, 2025, or after that until filled.

Final candidates are required to provide sealed transcripts and officialcertifications.

Hiring is contingent upon a successful CORI clearance.

Massachusetts Bay Community College is an affirmative action/equal opportunityemployer and does not discriminate on the basis of race, color, nationalorigin, sex, disability, religion, age, veteran or military status, geneticinformation, gender identity, or sexual orientation in its programs andactivities as required by Title IX of the Educational Amendments of 1972, theAmericans with Disabilities Act of 1990, Section 504 of the Rehabilitation Actof 1973, Title VII of the Civil Rights Act of 1964, and other applicablestatutes and college policies. The College prohibits sexual harassment,including sexual violence. Inquiries or complaints concerningdiscrimination, harassment, retaliation, or sexual violence shall be referredto the College’s for Affirmative Action and/or Title IX Coordinator (LisaMacDonald, Director of Equity Compliance, lmacdonald@massbay.edu or (781)239-3147), the Massachusetts Commission Against Discrimination, the EqualEmployment Opportunities Commission or the United States Department ofEducation’s Office for Civil Rights.