Assistant Manager Operations
- Military veterans preferred
2025-06-27 DHL (https://group.dhl.com/en.html)
Other
/yr
full-time
employee
India
Overall Role Purpose
This role is responsible for overall delivery of Customer SLA’s including delivery performance as well as Visibility, for all customers riding thru DSC network. He will ensure to achieve agreed Ops KPIs and System process compliance.
Accountabilities
Assist Control Tower Lead to achieve customer KPIs / Transport agreed KPIs.
Focus on tracking Delivery Performance and Visibility
Liaise with internal stake holders e.g. Network Operation Team, CDM Team.
Coordinate with multi locations team for smooth operations.
Provide seamless shipment visibility to customers through My supply Chain portal
Provide inputs for performance Dashboard on various parameters
Monitor the Delivery KPI’s against agreed KPI’s and Service Quality
Maintain Transport KPIs.
Tracking undelivered and ageing shipments, focus on timely closure thru coordination with Site Ops / CDM /PM Team
Exception Management viz coordinate with Network Ops Team for deviation /shipment missing the EDD for priority closure
Tracking Milestone performance in TMS System and system process compliance
Focus on usage of Tech solutions Viz DC App / RPA Boat to provide real time /milestone based tracking
Coordinate with XD team for bridging the gap if any.
Tracking POD Performance including timeliness and quality
Proactively tracking delivery performance against EDD thru effective coordination with Network Ops team
To assist others in the completion of assignments through knowledge sharing.
Team Management
Working with people based at different locations.
Coordinating with relevant stakeholders for “Making customer Successful”.
Key capabilities / Competencies
Minimum 5-6 years’ experience in Transport business.
Communications Skill
Presentation skills
Commercial Acumet
Advance Excel
Knowledge of transport business
Organization & Planning
Decision Making & Problem Solving
Customer / Partner Orientation
Able to work in Matrix Environment
Strong Operations execution knowledge
Well verse with working on operating system including data analytical skill
