The Service Specialist role will focus on improving how we service freight for our customers and making sure our professional drivers are set up for success to service freight. This role will keep track of service failures along with communicating directly with drivers when they are not on pace to meet service expectations. This role will be the connection between our drivers and the Customer Service Representatives to ensure that any updates or delays are reported to the customer to ensure a good working relationship between the business and our customers.
Responsibilities
- Facilitate smooth and accurate shift handoffs to ensure continuity of fleet operations.
- Support the driver of the month recognition program to promote performance and morale.
- Enter and manage load-related CPRs (Customer Problem Reports) and EAs (Exception Alerts) to ensure accurate documentation and resolution.
- Communicating availability and ETA’s to planning and customer service.
- Communicate with professional drivers and internal team members to resolve service-related issues quickly and effectively.
- Accurately updated TMW, Service trace, and Power BI with correct information.
- Assign and manage load preplans to align with service goals and driver availability.
- Input and verify load confirmations to ensure freight details are accurate and up-to-date.
- Track and trace service performance of freight to proactively identify and resolve service failures.
- Confirm driver routing for expirations, maintenance, trade trucks, and home time.
- Create a culture of safety and compliance by attending and actively participating in regular safety meetings.
- Stay ahead of Safety/DOT Expirations to mitigate lost time due to shutdowns.
- Ensure data integrity across all programs.
- Deliver clear and timely verbal load instructions to professional drivers.
- Manage and coordinate PTA (Projected Time Available) data to optimize scheduling and load planning.
- Coordinate and communicate service repower updates to ensure minimal disruption to delivery timelines.
- Monitor and utilize primary macros to support effective communication and documentation in transportation systems.
Knowledge, Skills, and Abilities
- Strong verbal and written communication skills.
- High level ability to resolve issues and solve problems.
- Excellent ability to manage time appropriately and prioritize competing interests.
- Strong Organizational Skills.
- Working knowledge of Microsoft Office.
- Ability to work in a fast paced and changing environment.
- Strong interpersonal skills.
- Strong internal and external customer service skills.
Education/Experience
- Bachelor’s degree in business administration, supply chain management or similar field required. 1 year of relevant experience may be substituted for each year of education required.
- Previous transportation experience preferred
Competitive Compensation
We believe in rewarding excellence. Our total compensation approach balances market-driven salary ranges with individual performance, experience, and tenure—ensuring your compensation is fair, motivating, and aligned with your growth.
- Pay Range: $45,007.59-$69,574.81
- Pay Grade: 7
- 401(k) Match: Build your future with our generous company match.
- Serious Health Condition Pay: Financial protection when it matters most.
Robust Health & Wellness Benefits
Your well-being is our priority. Our full health benefits package is designed to support every aspect of your health—from preventive care to peace of mind:
- Medical, Dental & Vision Insurance
- Telemedicine Access
- Company-Paid Short & Long-Term Disability Coverage
- Health Savings Account (HSA)
- Company-Paid Life Insurance
Time to Recharge
We believe rest fuels results. Our time-off benefits help you maintain balance and bring your best self to work:
- Generous Paid Time Off (PTO)
- Paid Company Holidays
- Time off to Volunteer
Culture-Driven Perks
We’ve created a workplace culture where people feel empowered, supported, and excited to grow. Our corporate perks are designed to elevate your everyday:
- Casual Dress Code: Dress for your day.
- Tuition Reimbursement: Advance your education with financial support.
- Employee Discount Program: Exclusive savings on everyday essentials and more.
- Dependent Care Flexible Spending Account (DFSA)
- Adoption Assistance: Meaningful support for growing families.
- Employee Assistance Program (EAP): Confidential, 24/7 support for life’s challenges.
- Pet Insurance: To protect your furry family members
Covenant Logistics is an Equal Opportunity Employer
M/F/Disability/Veteran
VEVRAA Federal Contractor
Equal employment opportunity, including veterans and individuals with disabilities.
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