LONG Building Technologies
LONG Building Technologies, Inc. is an Equal Opportunity Employer.
Position Purpose
The Mechanical HVAC Service Manager administers to the service technicians, supervisors, managers, and other personnel and is responsible for the quality of their work and the accomplishment of profit goals. The Service Manager checks the jobsites to inspect the management of the service team and finds ways to improve services, production, and profit.
Benefits
Medical, Dental and Vision Insurance, Voluntary Life Insurance, Voluntary Accident and Critical Care Insurance, Basic Life, Short-Term and Long-Term Disability, Employee Assistance Program (EAP), 401(k) with Employer Matching contributions, Profit Sharing/Bonus/ Commission Program as applicable, Paid Time Off, Paid Community Service Day, 8 Paid holidays, Tuition Reimbursement, Pet Insurance, Legal and IDShield are offered to eligible employees.
Essential Duties and Responsibilities
To perform this job successfully, you must be able to perform each essential duty satisfactorily. Other duties or tasks assigned as required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The essential functions of this position include but are not limited to:
- Work closely with Mechanical Solutions Sales Reps to achieve mechanical solutions sales, production and profit goals.
- Ensure the quality, standardization, profitability and timeliness of all service department production, billing, paperwork, project estimates, etc.
- Oversee effective supervision and efficient scheduling of service mechanics and dispatch to reduce unallocated Tech Sales and Tech Management time.
- Maintain adequate level of customer interaction and personal selling activity.
- Resolve customer disputes regarding services performed.
- Regularly visit jobs in progress to inspect quality of work performed and to provide and oversee on the job training and technical support to field personnel.
- Remain available for after-hours personnel support.
- Ensure code compliance and proper permitting for all work performed.
- Provide service and technical support to all company personnel as required.
- Facilitate safety training and OSHA compliance.
- Ensure adherence to department procedures and standards by technicians, office personnel and dispatchers.
- Recommend procurement and ensure care of all required service tools, inventory and vehicles.
- Arrange for organization and maintenance of service shop area and vehicles.
- Responsible for efficient flow of work, purchase orders, timecards, work orders, reports and billings.
- Review efficiency reports for all techs every month.
- Conduct and/or schedule technical training to maintain a high level of technician skills.
- Other duties as assigned.
Qualifications
- 2-year HVAC technical degree and 7 years HVAC service experience or 12 years HVAC service experience including 5 years in a management positionor the equivalent combination of education and experience.
- Extensive knowledge of dispatch, job cost, HVAC mechanical and electrical systems, controls, technical service procedures, safety practices, service sales process, and estimating
- Maintain company trade licenses and skills applicable to HVAC, chiller, boiler and controls service.
- Possess interpersonal, leadership, computer, communication and management skills.
- Ability to climb ladders and function at heights.
- Ability to travel to and inspect jobsites and to visit customer locations.
- Excellent customer service skills, with the ability to maintain professionalism and a positive attitude under pressure.
- Effective communication skills, both verbal and written, for engaging with customers and internal teams.
Preferred Qualifications
- 15 years HVAC service experience including 5 years in a management position
- OSHA 30
- No candidate will meet every single desired qualification. If your experience looks a little different from what we’ve identified and you think you can bring value to the role, we’d love to learn more about you!
Physical Requirements
- This position may involve standing for extended periods and working in tight spaces.
- This position may require lifting to 75 lbs. from floor to countertop and countertop to floor.
- This position may require climbing ladders and the ability to function at heights.
Environment
- Inside and outside work environment
Hazards
- High precarious places
- General construction worksite hazards
- Working in inclement weather conditions
Competencies
To perform this position successfully, an individual must display the following qualities.
- LONG expects its employees to understand and meet customer needs, collaborate effectively with colleagues, manage potential hazards and risks, and engage with and contribute to the community. These values are part of our core values used as performance metrics and are integral to company culture.
LONG Building Technologies, Inc. is a leading provider of HVAC equipment and contracting services, serving commercial clients. With a strong commitment to quality and customer satisfaction, we pride ourselves on delivering innovative solutions and exceptional service. Our company operates in an environment where unions play a significant role, ensuring fair labor practices and adherence to industry standards.
At LONG Building Technologies, we don’t just accept differences - we celebrate it, and we thrive on it for the benefit of our co-workers, our customers, and our company. We are proud to be an equal opportunity employer and an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or Veteran status.
Equal employment opportunity, including veterans and individuals with disabilities.
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