Job TitleIS Technical Support Specialist IIRequisition NumberRE50764Working TitleServiceOne Analyst IIDepartment Name3L700:ITS Customer Spt & Student EnablementWork LocationLexington, KYGrade Level43Salary Range$19.18-30.68/hourType of PositionStaffPosition Time Status Full-TimeRequired Education
BS
Click here for more information about equivalencies:https://hr.uky.edu/employment/working-uk/equivalenciesRequired Related Experience
1 yr
Required License/Registration/Certification
None
Physical Requirements
Must be able to lift, push, pull, and carry up to 50 lbs; traverse long distances on foot, including stairs; and work in tight spaces, heights, or stressful situations. Required to sit at a workstation for extended periods, performing repetitive motions mouse/typing. Ability to travel on&off campus.
Shift
Variable (40hrs./wk) with rotating on-call responsibilities. Overtime and/or holidays if required.
Job Summary
ITS Customer Services is seeking a dedicated IS Technical Support Specialist II to provide exceptional customer service and technical assistance in a fast-paced environment. This role involves troubleshooting hardware, software, and network issues, supporting desktop systems, and collaborating with team members to ensure efficient and effective resolutions. The ideal candidate will have experience in IT, contact center environments, and customer service, with strong communication skills and the ability to manage challenging situations with professionalism. Join our team and play a key role in delivering top-tier IT support to our organization.
Skills / Knowledge / Abilities
Customer service, intermediate computer skills
Does this position have supervisory responsibilities? NoPreferred Education/Experience
IT degree preferred. Certifications like Microsoft, CompTIA, or ISC2 are desirable. Experience in troubleshooting complex issues and collaborating in team environments is highly valued.
Deadline to Apply07/13/2025Our University Community
We value the well-being of each of our employees and are dedicated to creating a healthy place for everyone to work, learn and live. In the interest of maintaining a safe and healthy environment for our students, employees, patients and visitors the University of Kentucky is a Tobacco & Drug Free campus.
As an Equal Opportunity Employer, we strongly encourage veterans, individuals with disabilities, women, and all minorities to consider our employment opportunities.
Any candidate offered a position may be required to pass pre-employment screenings as mandated by University of Kentucky Human Resources. These screenings may include a national background check and/or drug screen.
Required fields are indicated with an asterisk (*).
Equal employment opportunity, including veterans and individuals with disabilities.
