Remote Customer Service Representative - Military veterans preferred

Account Control Technology


Remote Customer Service Representative

US-NC-Charlotte

Job ID: 2025-2306
Type: Full-Time
# of Openings: 1
Category: Customer Service/Support
Charlotte, NC

Overview

PLEASE NOTE: This position is included in TSI's Equipment Deposit Program. A refundable deposit for all company issued equipment is required for work at home positions included in the company Equipment Deposit Program. Additional details of this program will be provided during the interviewing and offer process.

After the submission of your application, you will receive an email to complete a virtual interview via our online interviewing platform/tool, “Verint”.  This online interview must be completed for prompt consideration of employment applications as it takes the place of an in-person/telephone interview.

Work Location: This is a remote/work from home position.

Compensation: $15.00/hour

Build Your Future! Come join our thriving team as a Remote Customer Service Representative! We are seeking ambitious, self-motivated and driven people just like you for a rewarding career in the customer service arena.

Why should you consider TSI-CXBPO (part of TSI family of companies)?

• Work from home
• Paid training
• Team-oriented work environment
• Growth opportunity – individuals hired for this role may have the potential opportunity to be considered for career advancement directly with the assigned client after 6 months of employment. Employees must meet all performance requirements and pass a client required assessment to qualify. Advancement availability will be based on client and business need.
• Comprehensive benefits package available: including medical, dental and vision, 401k retirement plan with employer matching, paid time off and paid holidays!

In This Role, You Will:

• Assist customers with inquiries/concerns
• Ensure all account information is accurately documented and inputted into client system
• Provide detailed explanations of account status and inquiries to customers
• Adhering to State and Federal regulations pertaining to your job duties
• Assist customers with delinquent accounts according to various state guidelines
• Consistently discuss additional product and service offerings with customers on qualified calls
• Utilize exceptional communication skills to fulfill both client and customer goals

Key Results Areas:

• Maintain an average Inbound Handle Time
• Achieve Quality Assurance goals
• Adhere to Production measures (time spent on calls, schedule adherence, etc.)

• Detail oriented and have the ability to organize and prioritize work and meet strict deadlines as well as the ability to effectively communicate with outside parties.
• Effective call handling skills and high levels of professionalism are required.
• A strong focus on exemplary shift attendance is required.
• One to two years’ experience working in a call center environment is preferred.
• The candidate has to be proficient with Microsoft applications, and have the ability to learn software applications. A High School graduate/ equivalent is required.

For Remote Positions: The minimum internet speed requirements for remote work are as follows:

• Broadband internet connection (No DSL, or Dial Up)
• Hard wired connection required (no Wi-Fi, Wi-Fi hotspots)
• Speed Test Results: 25 mbps download, 20 mbps upload

This job description is not an exclusive or exhaustive list of all job functions that a team member in this position may be asked to perform. Duties and responsibilities can be changed, expanded, reduced, or delegated by management to meet the business needs of the company.

We provide Equal Employment Opportunity for all individuals regardless of race, color, religion, gender, age, national origin, marital status, sexual orientation, status as a protected veteran, genetic information, status as a qualified individual with a disability and any other basis protected by federal, state or local laws.

INDSJ

PI274407922