Account Manager - Military veterans preferred

APTEAN


Position Title: Account Manager

Location: Atlanta GA USA Alpharetta, Georgia US

Location Details: Remote

Experience Level: Experienced Professional


Country: United States

Type: Employee Regular Full Time

Job Description

Are you ready for what’s next, now?

ob Title: Account Manager - Apparel Industry
Location: Remote, US

Aptean is transforming how apparel businesses operate. Our purpose-built ERP and supply chain solutions serve some of the most innovative brands, manufacturers, and distributors in the fashion, footwear, accessories, and home goods space. In a world of generic enterprise software, Aptean delivers targeted technology designed to solve real industry challenges and drive measurable results. With 3,500+ employees, 50+ products, and a global client base, now is the perfect time to grow your career with us.

As we expand our reach in the apparel and fashion industry, we’re hiring an Account Manager to maintain and grow strategic customer relationships. You'll work with leading apparel brands, vertically integrated manufacturers, and distributors across North America to ensure they receive maximum value from our ERP solutions.

About the Role

The Account Manager will oversee a portfolio of customers using Aptean’s fashion-focused ERP, PLM, WMS, and related solutions. This role is about more than renewals—it’s about delivering continuous value, identifying strategic growth opportunities, and becoming a trusted advisor to key stakeholders in the apparel industry.

You’ll partner closely with Pre-Sales, Product, and Customer Success teams to drive retention, upsell/cross-sell, and long-term satisfaction within your book of business.

You Will Also:

• Manage and grow relationships with fashion and apparel companies—ranging from emerging brands to global enterprises.

• Understand the seasonal, fast-paced nature of the apparel industry and help customers navigate challenges like speed to market, demand planning, and supply chain complexity.

• Proactively identify expansion opportunities for solutions such as PLM, WMS, Shop Floor Control, and Financials.

• Lead account planning and strategic business reviews with senior-level executives and functional teams (Design, Production, Operations, etc.).

• Serve as the internal advocate for your customers, coordinating across departments to resolve issues and improve the customer experience.

• Maintain accurate account data and pipeline in Salesforce, and consistently deliver against retention and growth targets.

• Attend apparel industry events and customer on-sites to deepen relationships and stay current on industry trends.

About You

• 5+ years of account management or customer success experience in a software or SaaS company.

• Strong knowledge of the apparel, fashion, or sewn-goods manufacturing industries (direct experience in a brand, factory, or supply chain context is a major plus).

• Demonstrated ability to drive revenue growth and retain strategic accounts.

• Excellent communication skills and a consultative mindset—you can guide conversations with both technical users and C-level stakeholders.

• Skilled at presenting software solutions both remotely and in person.

• Proficient in Salesforce and other CRM tools.

• Able to work cross-functionally and manage multiple priorities in a fast-paced, seasonal industry.

What’s in it for you?
Aptean offers competitive pay and robust benefit plans along with the opportunity to
grow your career in a fast-paced, flexible and casual environment, an outstanding
opportunity for career development and growth. ?

About Aptean
At Aptean, our mission is to solve tomorrow’s unique challenges today with unrivaled,
purpose-built software and superior customer experiences from people who care.
Aptean is a global provider of mission-critical, industry-specific software solutions.
Aptean’ s purpose-built ERP and supply chain management solutions help address the
unique challenges facing process and discrete manufacturers, distributors and other
focused organizations. Aptean’ s compliance solutions are built for companies serving
specific markets such as finance, healthcare, biotech and pharmaceuticals, over?10,000
highly specialized organizations in more than 20 industries and 80 countries rely on
Aptean to streamline their everyday operations.

“At Aptean, our global and diverse employee base is our greatest asset. It is through
embracing and understanding our differences that we are able to harness our individual
power to maximize the success of our customers, our employees and our company.” –
TVN Reddy

Aptean pledges to promote a company culture where diversity, equity and inclusion are
central. We are committed to applying this principle as we interact with our customers,
build our teams, cultivate our leaders and shape a company in which any employee can
succeed, regardless of race, color, sex, national origin, sexuality and gender identity,
religion, disability or age. Celebrating our diverse experiences, opinions and beliefs
allows us to embrace what makes us unique and to use this as an asset in bringing
innovative solutions to our customer base.

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