IT Hardware Technician - Military veterans preferred

Position Title: IT Hardware Technician

Location: Columbia, SC

Req Id: JR101136

Time Type: Full time

Description:

At Cumming Group, you will work on some of the world's most exciting projects in a dynamic environment where your success is measured by the impact you make. We are one of the fastest-growing project and cost management consultancies in the United States, as reflected in our top 10 rankings in ENR. With over 60 offices globally, an extremely diverse project portfolio, and double-digit year-over-year revenue growth, the opportunities to make your mark are limitless!

Join our growing team in Columbia, South Carolina! We’re looking for a detail-oriented and experienced IT Hardware Technician to support our team. In this in-office, full-time role, you'll be at the forefront of our hardware deployment efforts, handling the physical setup, configuration, and shipping of laptops, cell phones, and various computer peripherals. You'll follow established company processes and checklists to ensure accuracy and efficiency. If you’re a hands-on professional with a passion for technology and organization, we’d love to hear from you!

Essential Duties & Responsibilities:

• Image, configure and ship Windows 11 laptops.
• Follow company processes and checklists to complete tasks consistently an accurately.
• Configure Microsoft Office 365, including Outlook, Teams, and OneDrive.
• Install 3rd party software.
• Update the inventory system in relationship to the equipment being processed.
• Work within our I.T. ticketing system to update laptop deployment tickets assigned to you.
• Communicate via Email, MS Teams, ticketing system, phone, and in person within our I.T. team as well as Team Members across our company.
• As needed, remote into Team Members computers while on the phone with them to assist with final setup, software installs, troubleshooting and resolving issues.
• Use Active Directory and Azure Active Directory to retrieve information, assign permissions, reset passwords, etc.
• Create shipping labels using UPS WorldShip, box laptops, peripherals, and other equipment.
• Work with hardware vendors over the phone to troubleshoot issues or arrange for warranty repairs.
• Accurately document instances of hardware failure, repair, installation, and removal.
• Work in an I.T. helpdesk environment, including learning troubleshooting skills to assist with helpdesk matters.
• Escalate tickets as necessary.
• Additional duties may include processing, shipping and receiving of cell phones, computer accessories, printers, etc.
• Other duties as assigned.
• Attendance at work during normal business hours.

Knowledge & Skills Required:

• Familiar with the Windows 10 OS.
• Experience with the hands-on repair of damaged laptops and coordinating with vendors for in-warranty repair.
• Good organizational and records keeping skills.
• Good general troubleshooting skills.
• Good written and verbal communication skills.
• Ability to multi-task, prioritize, and work efficiently.
• Ability to provide high level customer service to team members.

Preferred Education and Experience:

Education: High school diploma or equivalent & A+ or Dell Hardware certification in progress/received

Experience: 6 months to 1 year hands-on hardware repair of computer endpoint hardware

Preferred Certification:. CompTIA A+ in progress or certification received.

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Cumming Group is committed to providing Equal Employment Opportunity in its personnel policies and practices. It is Cumming Group’s policy to recruit, hire, train and promote Team Members and applicants for employment without regard to race, color, creed, religion, age, sex, marital status, registered domestic partner status, genetic information, sexual preference, sexual orientation, gender (including gender expression and gender identity), pregnancy (including childbirth or related medical conditions, including breastfeeding), military service, national origin, ancestry, citizenship, physical disability, mental disability, veteran status or any other protected classification under federal, state, or local law. All such decisions are based on (1) individual merit, qualifications, and competence as they relate to the particular position, and (2) promotion of the principle of equal employment opportunity.

All other terms and conditions of employment, such as compensation, benefits, transfers, layoff, return from layoff, training, education, and social and recreational programs, are administered without regard to the characteristics described above. To this end, Cumming Group complies with all provisions of Title VII of the Civil Rights Act of 1964 as amended, all of the rules, regulations and relevant orders of the Secretary of Labor, and all similar state and local laws.

In addition to base salary, Cumming Group offers a comprehensive benefits package including:

• Medical
• Dental Insurance
• Vision Insurance
• 401(k)
• 401(k) Matching
• Paid Time Off
• Paid Holidays
• Short and long-term disability
• Employee Assistance Program

At Cumming Group, we are passionate about helping our clients execute large-scale, complex projects on-time and within budget. Our project and cost-management services are specifically tailored to each client’s needs and add meaningful value at every step of a project’s development.

Drawing on deep expertise in the communities and sectors we serve, we anticipate and solve problems, deliver solutions, and drive results. Since opening our doors in 1996, Cumming Group has grown to 50+ offices globally, and is now home to more than 1,950 team members – including many of the brightest minds in the industry.

Learn more about what a great organization we are at https://www.linkedin.com/company/cumming-group/about/

Cumming Group is committed to providing Equal Employment Opportunity in its personnel policies and practices. It is Cumming Group’s policy to recruit, hire, train and promote Team Members and applicants for employment without regard to race, color, creed, religion, age, sex, marital status, registered domestic partner status, genetic information, sexual preference, sexual orientation, gender (including gender expression and gender identity), pregnancy (including childbirth or related medical conditions, including breastfeeding), military service, national origin, ancestry, citizenship, physical disability, mental disability, veteran status or any other protected classification under federal, state, or local law. All such decisions are based on (1) individual merit, qualifications, and competence as they relate to the particular position, and (2) promotion of the principle of equal employment opportunity.

All other terms and conditions of employment, such as compensation, benefits, transfers, layoff, return from layoff, training, education, and social and recreational programs, are administered without regard to the characteristics described above. To this end, Cumming Group complies with all provisions of Title VII of the Civil Rights Act of 1964 as amended, all of the rules, regulations and relevant orders of the Secretary of Labor, and all similar state and local laws.

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