Retail Agent (Temp) - Military veterans preferred

What makes DHL great? Our people! We know each employee’s contribution makes us the #1 Express Delivery and Logistics Company in the World.

DHL Express is committed to maintaining an environment that empowers every team member to make the greatest possible impact on our business. Our corporate culture is about personal commitment to our business, to each other, and to our global communities. DHL is dedicated to being a great place to work. In addition to competitive compensation packages, our employees enjoy a range of programs, services, and benefits that bring the best to their personal lives.

DHL Barbados is seeking to recruit for the position of Retail Agent.

Main Responsibilities

• Accepts and registers payments for all DHL services.
• Collects sales for new or additional services.
• Retrieves shipments from the inbound area for delivery and accepts outbound shipments from customers.
• Processes and adjusts billing and service complaints made by customers.
• Offers alternatives to customers and potentially turns information calls or walk-ins into sales leads, or identifies additional value-added services to customers when opportunities arise during interaction.
• Responds to customers consistently and confidently by providing accurate information in all areas, such as customs requirements, transit time, and prices.
• Assists with the processing and assigning of each passport with a legitimate AWB.
• Performs daily cash reconciliation.
• Follows guides, rules, and procedures when delivering passports/packages to customers.
• Ensures that each passport that is delivered to the location from the embassy is accurately accounted for.
• Performs miscellaneous job-related duties as assigned and required.
• Highlights areas for improvement with suggested solutions to improve DHL’s procedures, technology, and service to positively enhance customers’ experience.
• Adheres to existing Customer Service procedures as outlined in the department manuals, while maintaining discretion to exercise flexibility to customers’ needs within reasonable limits in consultation with POS supervisors and managers.
• Supports CS and additional coverage as needed in back office functions.

Minimum Education and Experience

• English verbal and written proficiency
• Negotiation and interpersonal in-person and telephone skills
• Typing, conflict resolution and the ability to navigate in computer systems
• High school diploma or equivalent

• Demonstrate ability to influence decisions /actions
• Self-starter, motivated and organized
• Ability to work under pressure
• Generally 2 or more years Customer Service Experience