Order Entry Representative - Military veterans preferred

Date Posted: 2025-06-29
Company: ASC Engineered Solutions
Job Category: Other

Salary Range: /yr
Types of Work:
  employee   contract

Location:
City: Romeoville
State: Illinois
Zip code: 60446
Country: United States

Position Title: Order Entry Representative
Department: Customer Service
Employment Type Full Time
Location: Romeoville, IL - Distribution Center
Workplace Type: Hybrid

Compensation: $20.00 - $27.00 / hour

Order Entry Representative

The Order Entry Representative’s (OER) primary responsibility is to accurately and efficiently process orders received from customers. The OER plays a crucial role in ensuring that orders are entered promptly and accurately into ASC’s systems, facilitating smooth order fulfillment and customer satisfaction.

How You Will Help

• Respond promptly and professionally to customer inquiries via phone, email, and live chat with a drive toward first-contact resolution.
• Assist customers with product and service-related questions, technical issues, and account management.
• Resolve customer complaints and concerns with patience, empathy, and efficiency. Process RMA’s, credits, and debits in the company portal/CRM.
• Collaborate cross-functionally to address customer needs and escalate complex issues when necessary.
• Process RFQ’s from customers and outside sales with great accuracy, efficiency, and timeliness in the company’s ERP platform
• Identify opportunities for process improvements to enhance the overall customer experience.
• Stay up to date on product/service offerings policies, and procedures.
• Accurately document customer interactions and transactions in ASC’s CRM system.
• Build credibility and trust with assigned customer base while influencing buying decisions and customer-focused solutions.
• Monitor KPI’s in the PowerBi Dashboards to ensure best-in-class service.
• Other duties as assigned.

What You Will You Bring:

• Bachelor's degree or equivalent work experience in a B2B Customer Service role.

• Excellent communication skills (verbal and written) with ability to handle conflict resolution.

• Strong problem-solving abilities with a customer-focused mindset.

• Ability to remain calm and composed under pressure.

• Proficiency working in a ERP. CRM experience is a plus.

• Flexibility to work in a fast-paced environment and adapt to changing priorities.

About ASC Engineered Solutions

Following the 2019 merger of Anvil International and Smith-Cooper International, the unified company relaunched in March 2021 as ASC Engineered Solutions. Under a single name and logo, ASC Engineered Solutions continues our focus on improving the customer experience every day and striving to deliver service excellence.

The evolved ASC Engineered Solutions brand reinforces a focus on what matters most to customers: quality. As a solutions provider, this quality is reflected in our precision-engineered products, support and knowledge. Our organization is a dependable strategic partner focused on its customers’ success.

Equal employment opportunity, including veterans and individuals with disabilities.

PI274463865