Job Title: Senior IT Solution Manager Warehouse Management Systems (WMS)
Job Location: France
DHL Supply Chain, a global leader in logistics and supply chain management, seeks an experienced **Senior IT Solution Manager Warehouse Management Systems (WMS)** to drive the design, implementation, and optimization of IT solutions that power our warehouse operations. This role combines strategic oversight of WMS architectures with hands-on leadership in delivering standardized, scalable solutions aligned with DHL’s operational excellence and innovation goals. The successful candidate will bridge business requirements with technical execution, ensuring seamless integration of WMS platforms into broader logistics ecosystems while advancing regional and global standardization initiatives.
## Role Overview
As a **Senior IT Solution Manager WMS**, you will oversee the end-to-end lifecycle of warehouse management IT solutions, from initial customer engagement and solution design to post-implementation optimization. Your expertise will ensure that DHL’s WMS solutions not only meet current operational and customer demands but also anticipate future needs through agile, reusable configurations. By collaborating with cross-functional teams—including Business Development, Solution Design, Operations, Operations Excellence, Customer and IT—you will champion standardization, reduce customization overhead, and elevate customer satisfaction through robust, maintainable systems. This role demands a strategic thinker with deep technical acumen in WMS platforms, a proven track record in implementing large-scale logistics IT projects, and the ability to influence stakeholders across all levels.
## Key Responsibilities
- Partner with Business Development and Solution Design teams during customer bids to propose cost-effective, implementable IT architectures that balance customization with standardization.
- Collaborate with Business, Customer and IT stakeholders to translate operational workflows and requirements into IT solutions and specifications, minimizing non-standard configurations and promoting reusable components.
- Lead the design of WMS solutions that integrate seamlessly with DHL’s standardized IT products (e.g., Centiro, TMS, WCS), ensuring alignment with operational best practices, business and customer requirements.
- Lead the technical implementation of the IT solution in collaboration with the IT application consultants and developers, while contributing hands-on to the system configuration and testing.
- Transparently share the configuration, development, and test progress with stakeholders. Proactively communicate on issues, risks, and scope changes, and suggest suitable mitigating actions.
- Develop training materials and workshops to educate cross-functional teams on WMS capabilities, standardization policies, and best practices.
- Mentor junior IT Solution Managers and Application Consultants, fostering expertise in WMS configuration, requirements elicitation, and stakeholder management
- Conduct post-implementation reviews to assess solution performance, user adoption, and operational efficiency, identifying opportunities for process refinement or additional training.
## Qualifications & Experience
- Bachelor’s or Master’s degree in **Computer Science, Business Administration, Supply Chain Management**, or a related field.
- 7+ years in IT solution management, with at least 5 years specializing in warehouse management systems (WMS) within logistics or supply chain environments.
- Proven experience designing and implementing WMS solutions (Blue Yonder, Manhattan Associates) for large-scale, multi-site operations, including integration with ERP, TMS, and automation systems.
- Strong knowledge of E2E supply chain management and logistics processes
- Pragmatic mindset with a focus on real-world solutions
- Proficiency in **business process modeling**, requirements management tools, and Agile/Waterfall project frameworks.
- Strong understanding of **logistics KPIs** (e.g., order accuracy, inventory turnover) and their translation into system configurations.
- **Strategic Influence**: Ability to persuade stakeholders to adopt standardized solutions while addressing unique customer needs.
- **Analytical Rigor**: Expertise in root-cause analysis, gap assessment, and cost-benefit modeling for IT solutions.
- **Stakeholder Management**: Skilled in managing relationships with senior leadership, operations teams, and external clients.
- Business fluency in French and in English
## Why Join DHL?
- Lead transformative IT projects for the world’s most trusted logistics brand, directly impacting operational efficiency for Fortune 500 clients.
- Access to cutting-edge WMS technologies and continuous professional development through DHL’s global certification programs.
- Collaborative and innovative work environment
- Competitive salary, performance bonuses, and benefits aligned with industry standards.
## Application Process
Submit your CV and cover letter detailing your WMS project experience to **[DHL Careers Portal]**. Applications close on **April 24, 2025**.
*DHL is an equal opportunity employer committed to fostering an inclusive, innovation-driven workplace.*
