2025-06-30 DHL (https://group.dhl.com/en.html)
Other
/yr
full-time
employee
Johor Bahru Malaysia
Job Responsibilities:
Execute shipments and follow through in timely manner
Process shipments as per respective SOP.
Responsible to achieving customer target/KPI and expectations.
Ensuring highest degree of good service given to customers.
Support and tackle customers escalations in timely manner.
Manage on time performance and the whole supply chain for all customers.
Review loss making/low margin customers, escalate to respective stakeholders /network for actions to recover /improve the margin.
Prepare and submit reports to customers as per SOP in timely manner
Attend and response all related issues
Ensure that prompt feedback regarding any work related problems/issues encountered.
Ensure that any other work related duties given is completed within the specified timeline.
Ensure compliance to customers and others relevant authorities and operating instructions.
Ensure two way communication with management level.
Manage, monitor and ensure proper filing for the job completed.
We are expecting the incumbent to meet these requirements:
At least Diploma in any field.
With 2-3 years’ experience in freight forwarding industry especially in road freight.
Excellent time management skills and the ability to prioritize work.
Additional skillsets required: detailed oriented, problem-solving skills, and excellent communication skills (both written and verbal).
Able to work in a fast pace and challenging environment.
Proficiency in Microsoft Office (Word, Excel & PowerPoint)
This position is located in Medini Iskandar, Johor.
We apologize if you are not contacted. Only shortlisted candidates will be contacted to proceed with pre-screening. Thank you for choosing DHL Global Forwarding as your Employer of Choice.
