Customer Implementation Specialist - Military veterans preferred

Customer Implementation Specialist

Would you like to be part of the most international company in the world? A company operating in more than 220 countries worldwide and has been pioneering cross-border express shipping since 1969.  Would you like to be part of a business that connects people across the globe and want to make a difference? Then waste no time and join our amazing team at DHL Group. DHL Global Forwarding, Freight (DGFF) is the Group's air, ocean, and road freight specialist. We offer standardized transport as well as highly specialized end-to-end solutions to customers in a wide range of industries globally.

Join us in connecting people and improving lives!

In this Customer Implementation Specialist position

• Ensures that the implementation milestones as set in the GCIPM and CIPM process are met and followed up
• Ensures that all implementation tasks are performed
• Supports and leads local customer implementation projects
• Executes CIPM projects and corresponding activities
• Executes GCIPM projects in country and corresponding activities
• Ensures all customer requirements are fully understood, can be met and are documented
• Gathers information required to fulfill implementation
• Interacts and communicates with key stakeholders to align, e.g. between Sales, Product, customer
• Supports successful onboarding of regionally managed customer implementations in country
• Establishes implementation plans and develops processes which will result in overall KPI improvements
• Monitors and steers on country implementation KPIs and delivery against defined targets
• Supports & drives implementation of customers
• Ensures compliance to implementation procedures

Now, here is what we need from you!

We offer:

• Opportunities in a global company where you can contribute your ideas and skills to move towards our shared goals.
• Possible further career development
• Competitive salary

Why join DHL Global Forwarding?

We are part of Deutsche Post DHL, the world’s leading logistics provider with operations in over 220 countries. Visit our career site on the web at 

Our TOP EMPLOYER prestigious certification attests to our best-in-class efforts to attract and retain talent by fostering a positive work environment and encouraging personal and professional development among employees. The development of talented women in our organization will be a focus for us and an important part of our DGF Strategy 2025. 

We aspire to become the undisputed leader in our industry, when people think of forwarding; we want them to think DGF because we have:

• The largest global network with more than ~30,000 passionate employees
• The most efficient processes and fastest response times
• The best solutions and best customer service

Our Vision: The Logistics Company for the World.

Our Mission: Excellence. Simply Delivered.

Our Purpose: Connecting People, improving lives.

Our Values: Respect & Results

Our Goals: Employer, Provider, and Investment of Choice, Living Responsibility 

DHL Global Forwarding is an equal opportunity employer.  We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. 

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