The Payroll Support Specialist provides a range of professional and technical support to the Payroll Department. This role is responsible for ensuring data integrity for all onboarded & offboarded team members with a high degree of accuracy. This position requires a combination of customer service and payroll special project management skills. This position may also work with state agencies and third-party administrators, run queries & validate results, and prepare reports.
Responsibilities
- Provide administrative support to Payroll operations including data entry, file maintenance, preparing and generating correspondence, record keeping, etc.
- Maintain office coverage for incoming calls and emails.
- Communicates with all business units the procedures for handling and processing payroll data.
- Assist internal team members with payroll requests and withholding orders.
- Maintain department files/records as required by company policy and regulatory guidelines. Assist department to maintain records digitally.
- Process new hires and terminations in applicable payroll systems.
- Post changes and adjustments for pay, tax status, and company offered benefits in applicable payroll systems.
- Process JIRA tickets for all regular, temporary and contract team member changes promptly.
- Prepare, maintain and update departmental reporting and spreadsheets as needed.
- Assist with internal Payroll audits to ensure compliance.
- Calculates and manually prepares retroactive pay adjustments.
- Provides project support for new systems implementations, system upgrades, annual system updates, and system enhancements.
- Assists in preparing routine specialized reports at the request of a department or division; prepares periodic reconciliation reports as required by department or division.
- Performs consistent review of data integrity and makes necessary corrections as necessary.
- Escalates issues to appropriate level of management as needed.
- Develops training material and oversees team member onboarding of timekeeping platforms, and is the first point of contact to assist with inquiries.
- Works with Accounts Payable to coordinate vendor set-up and maintenance.
Knowledge, Skills, and Abilities
- Working knowledge of Microsoft Office Suite.
- Ability to perform in a fast-paced environment.
- Ability to work effectively and collaboratively in a team environment and communicate/work well with others.
- Organized and effective under pressure and accountable for results.
- Self-motivated with sound reasoning abilities and problem-solving skills.
- Strong written and verbal communication skills.
- Strong ability to meet deadlines. Excellent organizational and interpersonal skills
Education/Experience
- Associate's degree in accounting/finance/business required. 1 year of equivalent work experience may be substituted for every year of education required.
- 2+ years of payroll/accounting experience required.
- Transportation Experience preferred.
Competitive Compensation
We believe in rewarding excellence. Our total compensation approach balances market-driven salary ranges with individual performance, experience, and tenure—ensuring your compensation is fair, motivating, and aligned with your growth.
- Pay Range: $17.00-$26.67
- Pay Grade: 5
- 401(k) Match: Build your future with our generous company match.
- Serious Health Condition Pay: Financial protection when it matters most.
Robust Health & Wellness Benefits
Your well-being is our priority. Our full health benefits package is designed to support every aspect of your health—from preventive care to peace of mind:
- Medical, Dental & Vision Insurance
- Telemedicine Access
- Company-Paid Short & Long-Term Disability Coverage
- Health Savings Account (HSA)
- Company-Paid Life Insurance
Time to Recharge
We believe rest fuels results. Our time-off benefits help you maintain balance and bring your best self to work:
- Generous Paid Time Off (PTO)
- Paid Company Holidays
- Time off to Volunteer
Culture-Driven Perks
We’ve created a workplace culture where people feel empowered, supported, and excited to grow. Our corporate perks are designed to elevate your everyday:
- Casual Dress Code: Dress for your day.
- Tuition Reimbursement: Advance your education with financial support.
- Employee Discount Program: Exclusive savings on everyday essentials and more.
- Dependent Care Flexible Spending Account (DFSA)
- Adoption Assistance: Meaningful support for growing families.
- Employee Assistance Program (EAP): Confidential, 24/7 support for life’s challenges.
- Pet Insurance: To protect your furry family members
Covenant Logistics is an Equal Opportunity Employer
M/F/Disability/Veteran
VEVRAA Federal Contractor
Equal employment opportunity, including veterans and individuals with disabilities.
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