Customer Service Rep - Military veterans preferred

An exciting career as a?Customer Service Representative?in Hunt Valley, MD is available at Tessco!

Our Customer Service Representatives provide support for our customers, learn our products and get to know our industry. This position is part of a supportive team who are in constant contact with customers responding to inquiries, converting inquiries into orders and collaborating across organizational teams to resolve challenges. 

Responsibilities:

• Promptly answer customer calls and Tessco.com Live Chats in a friendly and professional manner
• Provide an exceptional customer experience on each call or interaction
• Process Salesforce.com pre and post-sale cases
• Provide Tessco.com support to customers
• Convert inquiries into orders while promoting Tessco’s value proposition in all customer correspondence
• Process quotes and orders accurately and timely following Tessco’s Standard Operating Procedures
• Collaborate effectively with our cross-functional teams to address customer needs
• Mentor new team members for smooth and efficient onboarding
• Respond to, qualify & set up prospective customers in Salesforce.com
• Assist with projects as outlined by your Leader

Qualifications:

• Professional and pleasant phone demeanor
• Proficient in building rapport quickly with customers
• Excellent verbal and written communication skills
• Demonstrated customer service abilities
• Strong attention to detail and good follow up skills
• Ability to multi-task and respond to rapid change
• Bachelor's degree in business or related field or equivalent documented experience and skills
• Prior sales support experience preferred

Why Join Our Team?

• Hybrid work schedule
• 401K with a company match to help you invest in your future
• Comprehensive medical, dental, vision, and prescription plans to keep you at your best
• Hone your skills or learn new ones with tuition subsidy

Pay Range: $20.00/hour - $23.00/hour

Must be able to work M-F 8:00am - 5:00pm

Tessco Technologies provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

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