Strategic Account Manager - Military veterans preferred

Job Title:          Strategic Account Manager             

Department:    Sales and Marketing (SST)   

Revision Date: 6/30/2025

FLSA:                Exempt 

Location:          Remote, U.S.           

Level:                G4      

Rate of Pay:      $120k - $150k base salary plus variable commissions.           

Company Overview:

Comtech Telecommunications Corp. is a leading global technology company providing terrestrial and wireless network solutions, next-generation 9-1-1 emergency services, satellite and space communications technologies, and cloud-native capabilities to commercial and government customers around the world. Our unique culture of innovation and employee empowerment unleashes a relentless passion for customer success. With multiple facilities located in technology corridors throughout the United States and around the world, Comtech leverages our global presence, technology leadership, and decades of experience to create the world’s most innovative communications solutions. For more information, please visit www.comtech.com.

Position Summary:

As a Strategic Account Manager (SAM) for Comtech's NG911 division, you will serve as both a trusted advisor and sales advocate for a portfolio of existing public safety customers. Your primary mission is to strengthen long-term customer relationships while identifying and closing new revenue opportunities through renewals, upsells, and cross-sells. This is a quota-carrying role focused on customer retention, expansion, and satisfaction.

Responsibilities:

• Account Management: Serve as the primary point of contact for assigned NG911 customer accounts, building strong, trust-based relationships with key stakeholders.
• Customer Advocacy: Act as a liaison between customers and internal teams to ensure client needs are met, issues are resolved promptly, and feedback is incorporated into service improvements.
• Revenue Growth: Identify and pursue opportunities to grow existing accounts through upselling and cross-selling Comtech’s NG911 solutions and related services.
• Renewals Processing: Manage and process annual contract renewals, ensuring timely execution and customer satisfaction with terms and pricing.
• Strategic Planning: Develop and execute account strategies to align customer goals with Comtech’s offerings, delivering tailored solutions that drive value.
• Forecasting & Reporting: Provide accurate sales forecasts, track account performance metrics, and report on revenue growth and customer satisfaction with KPIs.
• Collaboration: Work closely with product, technical, and support teams to ensure seamless delivery of NG911 solutions and to identify opportunities for product enhancements.
• Market Awareness: Stay informed about industry trends, customer needs, and competitive offerings to position Comtech as the preferred partner.
• Strong interpersonal and communication skills, with the ability to build relationships and influence stakeholders at all levels.
• Proven ability to manage complex customer accounts and drive revenue growth through upselling and cross-selling.
• Excellent negotiation and problem-solving skills, with a customer-centric mindset.
• Proficiency in CRM tools (e.g., Salesforce) and Microsoft Office Suite.
• Ability to work independently in a remote environment while collaborating effectively with cross-functional teams.
• Knowledge of NG911 systems, public safety technology, or telecommunications is a plus.

Requirements:

• 5+ years of experience in account management, sales, or customer success roles, preferably in technology, telecommunications, or public safety sectors.
• Demonstrated success in growing existing customer accounts and achieving revenue targets.
• Experience managing contract renewals and negotiating terms with enterprise or government clients.
• Familiarity with NG911 or emergency services technology is highly desirable.

Qualifications:

• Bachelor’s degree in Business, Marketing, Communications, or a related field.
• Equivalent combination of education and experience may be considered.

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability protected veteran status or other characteristics protected by law.