Manager, Customer Marketing - Military veterans preferred

Motus

United States

Motus is the industry leader in vehicle reimbursement and risk mitigation solutions for employees who drive. Combining 80 years of expertise with innovative technology, Motus enables organizations to optimize spend and increase productivity across their workforce. With solutions purpose-built to enable data-driven insights and strategic decision making, Motus is the preferred vehicle reimbursement partner to top Fortune 500 companies globally.  

At Motus, were dedicated to making WorkLife better for everyone, anywhere. Our team is the heart of our culture, and we live by our WorkLife Pillars every day WorkHappy, WorkHealthy, WorkSmart, WorkAnywhere, and WorkTogether. 

Position Description: 

Were seeking a high-impact, growth-minded Manager, Customer Marketing to lead initiatives that drive engagement, retention, advocacy, and expansion across our customer base. Reporting to the Sr. Director of Growth, youll partner closely with Sales, Customer Success, and Product Marketing to deliver programs that uncover new opportunities, drive cross-sell and upsell motions, and turn satisfied customers into power users and advocates.  

Position Duties:  

• Develop and Implement Expansion Campaigns: Design targeted marketing programs to drive adoption of additional products across customer segments.  
• Partner with Go-to-Market Teams: Collaborate with Account Management and Customer Success to identify account expansion opportunities and develop new pipeline-driving initiatives.  
• Own Customer Lifecycle Communications: Build compelling programs to move customers from onboarding to adoption to expansion.  
• Enable Customer Advocacy: Cultivate promoters through reviews, referrals, case studies, and testimonials that support both expansion and acquisition efforts.  
• Support Product Adoption: Work with Product Marketing to launch new features and educate customers on how to get the most value from their investment.  
• Track & Optimize Performance: Define and measure KPIs, using insights to iterate and improve campaign performance.  
• Play a Key Role in our Customer Events: Partnering with Events, Content, and Sales teams, support our annual customer conference and customer roadshows to deepen customer relationships and build pipeline.  

Desired Skills & Experience:  

• 4+ years of experience in customer or lifecycle marketing, preferably in a B2B SaaS environment.  
• Data-driven approach emphasizing outcomes, insights, and continuous optimization. 
• Shown ability to plan and implement programs that drive expansion, adoption, and engagement. 
• Tight-knit collaboration skills with experience working closely with Sales, Customer Success, and Product teams. 
• Dedication to prioritizing customer experience and eagerness to improve customer interactions 
• Excellent written and verbal communication skills 

Where required by law, Motus provides a reasonable range of compensation for specific roles. The pay range for this role is $120,000 - $145,000. Actual compensation will depend on a number of factors, including the candidates relevant experience, technical skills, and other qualifications. This position is eligible for company benefits including medical, dental, and vision insurance with an employer contribution, flexible spending or health savings account, life and AD&D insurance, short-and long-term disability coverage, paid time off, employee assistance, participation in a 401k program with company match, and additional voluntary or legally required benefits.  

Please see below for an outline of the Motus benefits package. Motus supports both the physical and mental health of their employees.  

Motus Benefits:  

• Medical Insurance, Dental Insurance, Vision Insurance (effective day one)
• Open Paid Time Off  
• Flexible Spending Accounts & Health Savings Accounts  
• Motus-Fidelity 401K Plan  
• Company-paid Short/Long-term Disability & Basic Life Insurance Plans
• Family Planning and Parenting Support Benefits through Maven
• Support your mental, physical, professional and financial well-being through coaching and clinical therapy with Modern Health
• $1000 Home Office Reimbursement Program  
• $2000 Internal Referral Program  
• WorkAnywhereReimbursement ofInternet and Cellular Costs  
• 16weeks maternity and adoption leave
• 8 weeks paternity leave

Motus champions the power of true individuality, actively celebrating and accepting each team member. We strategically recruit and retain talent reflecting our local communities rich diversity, fostering a culture where innovation thrives. Through dynamic learning sessions, strategic training, and our lively Employee Resource Groups, we kindle substantial dialogues, continuous learning, and ensure every voice is not only heard but celebrated. 

Motus, LLC provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law. 

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