Admissions Service Center Specialist
Job Summary
Serves as a contact for internal and external customers; ensures efficient and accurate responses and resolutions to routine issues and needs. Performs general administrative work and maintains documentation of customer interactions.
Essential Functions
- Answer incoming admissions-related calls during each recruitment cycle, using strong customer service skills to guide callers through the admissions process.
- Answer incoming admissions-related chats and send follow up emails to callers, relying on strong written skills.
- Develop and maintain knowledge of the Admissions processes and operational procedures in order to successfully answer questions. This often involves having strong research skills, utilizing online resources to find the appropriate information.
- Understand the responsibilities of all units at the University of Pittsburgh to best direct questions to the appropriate place when necessary.
- Gain expertise of several software systems, including Peoplesoft student information system, our ERM system, our Case Management System, and Perceptive Content imaging software. This will also include the Outlook Suite and various other applications used by the Office of Admissions and Financial Aid.
- Demonstrate flexibility and teamwork during peak times.
Physical Effort
Little physical effort required. Duties are primarily sedentary. May be required to move objects up to 25 pounds occasionally.
The University of Pittsburgh is committed to championing all aspects of diversity, equity, inclusion, and accessibility within our community. This commitment is a fundamental value of the University and is crucial in helping us advance our mission, which includes attracting and retaining diverse workforces. We will continue to create and maintain an environment that allows individuals to discover, belong, contribute, and grow, while honoring the experiences, perspectives, and unique identities of all.
The University of Pittsburgh is an Affirmative Action/Equal Opportunity Employer and values equality of opportunity, human dignity and diversity. EOE, including disability/vets.
Assignment Category: Full-time regular
Job Classification: Staff.Customer Service Representative I
Job Family: Administrative Support
Job Sub Family: Customer Service
Campus: Pittsburgh
Minimum Education Level Required: High School Diploma/GED
Minimum Years of Experience Required: 1
Will this position accept substitution in lieu of education or experience: No
Work Schedule: Monday - Friday, 8:30 a.m. - 5:00 p.m., some mornings, evenings and weekends may be required
Work Arrangement: Monday - Friday, 8:30 a.m. - 5:00 p.m., some mornings, evenings and weekends may be required
Hiring Range: TBD Based Upon Qualifications
Relocation_Offered: No
Visa Sponsorship Provided: No
Background Check: For position finalists, employment with the University will require successful completion of a background check
Child Protection Clearances: The following PA Act 153 clearances and background checks are required prior to commencement of employment and as a condition of continued employment: PA State Police Criminal Record Check, FBI Criminal Record Check, PA Child Abuse History Clearance.
Required Documents: Resume, Cover Letter
Optional Documents: Not Applicable
Equal employment opportunity, including veterans and individuals with disabilities.
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