Executive - Fulfillment - DFN
- Military veterans preferred
2025-07-02 DHL (https://group.dhl.com/en.html)
Other
/yr
full-time
employee
India
About us
DHL Supply Chain, part of the DHL Group, is the world’s leading logistics provider. Combining management and value-added services with our customized, integrated logistics solutions drives resilience, efficiency, improves quality and creates competitive advantage.
Clean Operations
We burn clean and burn less. We’re reducing transport emissions by using cleaner fuels within our own and our sub-contractors’ fleet and targeting net-zero carbon warehouses by 2025.
Great Employer for All
The diversity of our team mirrors the diversity of our customers and the communities we're part of. We promote an inclusive environment – guided by mutual respect, openness, honesty, trust and cooperation.
Highly Trusted Company
We understand trade compliance and operate within the many global regulations. We also established codes of conduct for employees and suppliers that includes anti-corruption policies and operations.
Digital Transformation
Digital transformation plays a crucial role in our strategy, which is why we are investing in initiatives designed to enhance customer and employee experience, and improve operational performance.
Responsibilities
Support business customers with their day-to-day operation queries, technical queries, in timely manner.
Assist warehouse colleagues with operation, technical queries to ensure uninterrupted operations.
Investigate and resolve client queries quickly and patiently.
Work with carriers for distribution related issues, for prompt resolution to the customers.
Understand customer specific offerings & workflow, and monitor the entire cycle and workflow to ensure uninterrupted service (Inbound to Last mile delivery)
Proactively share any incidences/potential risk with the management team
Monitor the inventory levels, keep updating the relevant stakeholders.
Assist the warehouse in Stock take activities and audits.
Collaborate with customer supply chain team, warehouse team, fulfilment management to drive improvement and enhance customer service experience.
Prepare reports, run analysis for fulfilment customers and management team.
Be thorough with documentation and should have a sound knowledge of Claims Process
Support new implementations, customers, or new features in the testing environment.
Collaborate closely with IT team for technical issues or enhancement deployments.
Identify technology gaps in the process and portals and share the observations with relevant teams.
Show strong initiative, attention to detail, and should have the ability to interpret and resolve problems.
Must provide valuable insights, by running market research, to your team members and Business Partners.
Must acquire new and modify existing knowledge to support a changing marketplace and workforce.
Must implement plans with the purpose of achieving short- and long-term goals.
Exhibit individual control over day-to-day responsibilities and work collaboratively with other Business units to accomplish encouraging results.
