AFR Operations Manager - Military veterans preferred

Job Title:  Air Freight Manager

Job Location: Plainfield, IN

DHL Global Forwarding (DGF) is the world leader in air freight services and one of the leading providers of ocean freight services. Around 30,000 employees work to ensure we transport our customers of shipments by air or sea. DGF's logistics solutions span the entire supply chain, from the factory to the shop floor. This also includes special transport-related services. 

We are seeking a highly skilled and experienced Air Freight Manager specializing in life science and healthcare temp-controlled shipments. The ideal candidate will oversee the planning, execution, and management of air freight operations, ensuring compliance with industry regulations and maintaining the integrity of temperature-sensitive shipments. This role requires a strong understanding of the unique challenges associated with life science and healthcare logistics, as well as exceptional leadership and communication skills.

Key Responsibilities:

• Operational Management:
• Oversee day-to-day air freight operations for life science and healthcare shipments, ensuring timely and efficient delivery
• Develop and implement standard operating procedures (SOPs) for temperature-controlled shipments
• Monitor shipment status and proactively address any issues that may arise during transit

Compliance and Quality Assurance:

• Ensure compliance with all regulatory requirements, including IATA, FDA, and other relevant guidelines for life science and healthcare products
• Conduct regular audits and inspections of processes and facilities to ensure adherence to quality standards
• Collaborate with quality assurance teams to develop and maintain temperature monitoring protocols

Team Leadership:

• Lead and mentor a team of logistics professionals, providing training and support to enhance their skills and performance
• Foster a culture of safety, compliance, and continuous improvement within the team

Customer Relationship Management:

• Build and maintain strong relationships with key stakeholders, including clients, carriers, and regulatory agencies
• Act as the primary point of contact for customers regarding air freight operations, addressing inquiries and resolving issues promptly
• Collaborate with sales and business development teams to support customer needs and drive growth in the life science and healthcare sectors

Data Analysis and Reporting:

• Analyze shipment data to identify trends, areas for improvement, and cost-saving opportunities
• Prepare and present regular reports on operational performance, compliance metrics, and customer satisfaction

Skills / Requirements:

• Bachelor’s degree in Logistics, Supply Chain Management, Business Administration, or a related field
• Minimum of 5 years of experience in air freight logistics, with a focus on life science and healthcare temp-controlled shipments
• In-depth knowledge of regulatory requirements and best practices for handling temperature-sensitive products
• Strong leadership skills with experience managing teams in a fast-paced environment
• Excellent communication and interpersonal skills, with the ability to build relationships with diverse stakeholders
• Proficient in logistics management software and Microsoft Office Suite.
• Strong analytical and problem-solving abilities
• Certification from a recognized logistics or supply chain organization (e.g., APICS, CLTD), preferred
• Experience with cold chain logistics and temperature monitoring technologies, preferred
• Familiarity with international shipping regulations and documentation, preferred