2025-07-02
Veterans Enterprise Technology Solutions Inc
Other
/yr
employee
contract
Clarksville
Virginia
23927
United States
Staffing Pros, a division of VETS Inc., is recruiting for a full-time Customer Success Engineer in Reston, VA. This position requires an Active Top Secret/SCI clearance.
Our client is seeking a Customer Success Engineer with a strong background in systems engineering and computer science to lead client onboarding and ensure seamless integration of technical solutions. This role is vital to translating complex technical requirements into actionable onboarding plans while maintaining a customer-first mindset. The ideal candidate will combine technical expertise with excellent communication skills to serve as a key liaison between internal engineering teams and client stakeholders, driving successful adoption and long-term satisfaction.
Responsibilities:
Lead and manage the technical onboarding of new clients, ensuring system requirements and integration steps are clearly defined and met
Analyze client infrastructure and workflows to tailor onboarding solutions that align with engineering capabilities
Translate complex technical specifications into clear, actionable plans for engineering and software development teams
Collaborate with systems engineers, developers, and program managers to deliver onboarding milestones on time and within scope
Provide training, documentation, and technical support to ensure client readiness and satisfaction
Serve as the communication bridge between clients and internal teams, identifying pain points and ensuring rapid resolution
Support post-onboarding check-ins and transitions into long-term support or operational phases
Continuously improve onboarding processes based on client feedback and technical lessons learned
Qualifications:
Bachelor’s degree in Systems Engineering, Computer Science, or a related technical field (or equivalent experience)
Minimum of seven (7) years of relevant experience
Demonstrated experience in systems engineering for enterprise IT, cloud, or software-based solutions
Hands-on experience in software development or technical environments
Exceptional interpersonal, verbal, and written communication skills
Strong organizational skills with the ability to manage multiple onboarding engagements simultaneously
Ability to communicate technical details clearly to both technical and non-technical audiences
Experience working with government or federal clients
IAT Level II certification (Security+ or equivalent)
Preferred Qualifications:
Experience with Agile methodologies and technical project management
Familiarity with onboarding tools, client portals, or DevOps environments
Understanding of security, compliance, or data management requirements in federal systems
Staffing Pros a division of VETS-inc is an Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.
PI274674675