Medical Office Receptionist - Military veterans preferred

Valor Healthcare, Inc.


Description:

Valor Healthcare is looking for passionate Medical Office Receptionists to join our team in Dallas, TX. In exchange for your dedication and experience, we are proud to offer a competitive salary, excellent benefits, generous time off and a weekday schedule.

We are seeking one receptionist for each of the following shifts: 7am-3pm and 9am-5pm, Monday-Friday. These positions will be based on-site in our corporate office with the potential to transition to a hybrid schedule after training.

As a Medical Office Receptionist, you will provide administrative scheduling and coordination support to Mission Critical Psychology Services, a Subsidiary of Valor Healthcare. As virtual behavioral health practice Receptionist you will have primary responsibility for scheduling client patients and employees for virtual or telephone psychological evaluations.

Core Responsibilities

• Actively assists with the administrative support related to patientcare.
• Receives the schedule availability of independent behavioral health providers located throughout the United States, builds the schedule to accurately reflect provider availability.
• Receives daily communications from external clients and patients to include requests for appointments
• Contacts patients to offer available appointment times, confirms contact information, and provides instructions to patients and/or clients for assessment required prior to first appointment.
• Confirms via email and phone call, prior to appointment, with independent provider and patient to ensure any cancellations and/or reschedule request are addressed prior to appointment date/time.
• Verifies any and all clinical reminders “due” at the time of each patient visit are completed prior to check out.
• Prepare and provide individual client accounts with a record of no-shows and cancellations for the day.
• Answers phones and timely relays messages.
• Must provide excellent customer service to each client, as well as to fellow colleagues.
• Embrace and support new initiatives, whether clinical or operational.

• High School Diploma/GED or equivalent education
• Strong computer skills and communication skills
• Demonstrated high quality customer service & organization skills
• Minimum, 2-years experience in a clinical or call center environment.
• Proficiency in written and spoken English.
• Must be a US Citizen.

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, or protected veteran status.

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