Are you motivated to participate in a dynamic, multi-tasking environment? Do you want to join a company that invests in its employees? Are you seeking a position where you can use your skills while continuing to be challenged and learn? Then we encourage you to dive deeper into this opportunity.
We believe in career development and empowering our employees. Not only do we provide career coaches internally, but we offer many training opportunities to expand your knowledge base! We have highly competitive benefits with a variety HMO and PPO options. We have company 401k match along with an Employee Stock Purchase Program. We have tuition reimbursement, leadership development, and even start employees off with 16 days of paid time off plus holidays. We offer wellness courses and have highly engaged employee resource groups. Come join the Neo team and be part of our amazing World Class Culture!
NeoGenomics has an opening for a Client Reimbursement Specialist who wants to continue to learn in order to allow our company to grow.
Now that you know what we're looking for in talent, let us tell you why you'd want to work at NeoGenomics:
As an employer, we promise to provide you with a purpose driven mission in which you have the opportunity to save lives by improving patient care through the exceptional work you perform. Together, we will become the world's leading cancer reference laboratory.
Position Summary:
The individual in this position typically performs client-related processes responding to client inquiries and performing client AR collections. Drives continuous client education and exceptional customer service.
Core Responsibilities:
- Responds to and resolves client inquiries impacting proper invoicing and payment resolution
- May have contact with clients, patients, insurance carriers, and/or outside sources
- Research involving billing systems and various billing processes
- Reviews invoicing at end of the month to ensure proper billing
- Responds to price inquiries and requests for updates
- Researches and response to Sales inquires
- Researches and compiles data necessary and communicates findings to billing management
- Maintains and contributes to month-end objectives and department metrics
- Analyzes Client AR for trends and resolution in addition to providing management reporting on AR status
- Collaborates with multiple departments within the organization to train and educate clients and sales teams
- Meets with clients to resolve escalated complaints and issues related to client billing
- Coordinates action(s) between functional groups to resolve Client At-Risk issues
- Meets monthly cash and AR aging goals
- Maintains compliance and HIPAA standards at all times
Additional Responsibilities (may be assigned):
- Additional responsibilities may be assigned
- Ability to work on various other projects as needed
- May be requested to visit clients onsite for billing process improvement or resolution
Experience, Education and Qualifications:
- Associates degree or equivalent experience required
- 1+ year related experience in billing, insurance, and third-party receivables or healthcare industry
- Laboratory billing experience desired
- Possesses a positive leadership and team player attitude
- Exceptional customer service skills
- Knowledgeable about billing practices
- This may include knowledge of Test pricing and CPT coding, reimbursement processes; commercial billing accounts receivables, review and interpretation of aging, cash flows, write-offs and follow up analysis
- Proficiency in utilizing MS Word, Excel, PowerPoint, and Microsoft Access
- Able to write, speak and listen well and appropriately with different audiences.
- Able to write reports, business correspondence, and other documentation materials.
- Able to think analytically, conceptually, and systemically.
- Able to collect and research data, draw valid conclusions, and make appropriate decisions.
Equal employment opportunity, including veterans and individuals with disabilities.
