Senior Manager, IT Infrastructure Services - Military veterans preferred

Kastle Systems


Senior Manager, IT Infrastructure Services

US-VA-Falls Church

Job ID: 2025-4499
Type: Regular
# of Openings: 1
Category: Information Technology & Software Development
Kastle - Falls Church

Overview

Join the leader in providing smarter solutions for a safer world.

Join the leader in providing smarter security solutions for a safer world! Kastle Systems, the premier provider of property technology solutions, is looking for a Senior Manager, IT Infrastructure Services that will be responsible for the overall planning, organizing, execution and management of enterprise IT Infrastructure and End-User Services in the company. This position is required to be onsite at our headquarters in Falls Church, Virginia at least 4 days per week. For more information on our products & services, please visit Kastle Innovation. 

In addition to a great work environment, we provide excellent benefits (medical, dental, vision, 401(k), tuition/training assistance, Bright Horizons lifestyle assistance, wellness program, etc.). We are proud to be a Certified Great Place to Work, with awards for being a Top Workplace and for having top DE&I practices! For more information about what it's like to work with us, please visit Kastle Careers.

• Implements and maintains IT service management standards, processes, and best practices for a broad customer and employee base (mostly ITIL-based)
• Monitors the industry landscape to keep visibility on evolution, trends, and best practices related to IT infrastructure services excellence, SLA management, monitoring, and reporting
• Leads IT support services including the enterprise infrastructure and end-user services, 24x7 operations, helpdesk, service monitoring, incident management, timely response, and reporting.
• Manages the operations of new and existing platforms, systems, and tools to satisfy current and future business and corporate needs across our organization, external partners, and key vendors.
• Works with management and engineers to develop and maintain an overall information technology service strategy, cloud services, data retention, back-up, disaster recovery, and business continuity
• Provides service strategy, configuration, and execution as it relates to operational processes and system needs including networks, servers, containers, active directory, data, access, and controls.
• Evaluates new IT products or services, recommending changes to existing products or services for improved end user and customer best practices.

• Bachelor’s degree in computer fields or four years of hands-on IT infrastructure experience
• 4+ years of deep technical experience in the field of Information Technology and Infrastructure
• Leadership experience, with high potential and desire for managing staff, motivating, coaching, and developing team members (starting with a good foundation and a quick learner)
• Experience leading an IT team, setting strategic short- and long-term goals for successful execution
• Experience in multitasking, implementing operational & process improvements for the enterprise
• Deep knowledge of IT infrastructure, systems, software, and various Microsoft tools and services
• Must have strong analytical and problem-solving skills and keen attention to detail and execution
• Successful approach for completing tasks and managing projects. Excellent organization and follow-through skills
• Keep up to date on emerging technologies, trends, and desire to learn new enabling capabilities
• Proficiency with configuring security for Windows, Windows and Linux servers, virtualization, VMWare, networks, containers, and firewalls

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