Hispanic/Latino Patient Navigator (Social Work Specialist) - Military veterans preferred

Oregon Health & Science University

Oregon Health & Science University values a diverse and culturally competent workforce. We are proud of our commitment to being an equal opportunity, affirmative action organization that does not discriminate against applicants on the basis of any protected class status, including disability status and protected veteran status. Individuals with diverse backgrounds and those who promote diversity and a culture of inclusion are encouraged to apply. To request reasonable accommodation contact the Affirmative Action and Equal Opportunity Department at 503-494-5148 or aaeo@ohsu.edu.


Hispanic/Latino Patient Navigator (Social Work Specialist)

US-OR-Portland

Job ID: 2025-34896
Type: Regular Full-Time
# of Openings: 1
Category: Hospital/Clinic Support
Portland, OR (Waterfront)

Overview

Key Responsibilities & Performance Standards

Patient Services:

• Advocates for patients and families:
• Engages Hispanic/Latino cancer patients and families at the time of referral to the cancer center and makes them aware of information, resources, support programs and services.
• Assumes advocate role on patient’s behalf to ensure receipt of timely and appropriate care and services.
• Assists patients in problem solving issues related to health care delivery, financial or social barriers.
• Develops and maintains effective working relationships with community partners to increase successful referrals, availability of resources, and interagency innovation.

Screens for psychosocial needs/concerns and makes appropriate referrals:

• Conducts an initial assessment of patient/caregiver needs, with special attention to social determinants of health to identify potential individual barriers to care, and assists in helping patients access culturally appropriate, supportive care.
• Screens Hispanic/Latino patients for psychosocial needs and assists with housing, transportation, and other resource needs as identified.
• Screening patient’s and families’ ability to cope with major life changes.
• Assists patients in gaining access to community services.
• Participates in the coordination of follow up care in OHSU clinics or in the community

Provides support to patients and families:

• Referring to Oncology Social Worker as appropriate.
• Works in partnership with SWS team and oncology SW.
• Collaborates with care teams to meet patient/family and program goals.
• Supports individuals and families with complex biopsychosocial needs in coordinating care with external providers and serves as system navigator and point of contact.

Provides patient/family education:

• Helps patients and families understand information regarding patient care issues
• Participates in patient and family health care education.
• Contributes to the creation and maintenance of culturally competent and appropriate patient education materials for Hispanic/Latino patient populations.
• Maintains patient confidentiality in accordance with HIPAA regulations.

Documentation:

• Maintains accurate and timely documentation of patient care activities an efficent manner per departmental policies. Reports patient care statistics in a timely manner. Complete all OHSU/Joint Commission mandatory education requirements and activities within established time lines.  Yearly competencies as identified by department.

Professional Development:

• Participates in department meetings; participates in workshops, seminars and training sessions to maintain professional competency; assists in staff education; visits community facilities, programs or services to acquire pertinent resource information.

• Two years of social service work experience providing supportive counseling to clients on a one-to-one basis which includes full responsibility for handling each case plan;  AND
• A Bachelor’s degree, or three more years of experience which shows: a) knowledge of casework methods and techniques; b) knowledge of patient’s family’s rights; c) knowledge of medical terminology; and d)knowledge of implications of the effect of illness, injury and/or disability on patients and families.

• Bilingual fluency in Spanish and English (written and spoken)
• Intermediate level skills in Microsoft Word. 
• Demonstrated ability to work with a variety of diverse customers in difficult situations. 
• Skill in developing and maintaining professional relationships. 
• Ability to prioritize work demands.
• Ability to interpret and follow policies and procedures. 
• Experience working with oncology patients
• Experience working with an electronic medical record system. 
• Bicultural (Hispanic) preferred

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