Onsite Support Technician - Level 2 - Military veterans preferred

About Us:

Avidex is a leading player in the audiovisual and IT integration industry, delivering cutting-edge solutions to a diverse range of clients. We pride ourselves on innovation, technical expertise, and a commitment to excellence. As we continue to expand, we are seeking a highly skilled and experienced audiovisual (AV) Onsite Support Technician - II to join our dynamic team in the Fremont, California area.

What We Offer:

• Competitive compensation plan.
• Health, dental, and vision benefits.
• 401(k) retirement plan with match.
• 120 hours of PTO (accrued weekly)
• 10 Paid Holidays.
• 8 hours to volunteer on your favorite cause.
• Opportunities for professional growth and development.
• Collaborative and innovative work environment.

Position Summary: 

The audiovisual (AV) Onsite Support Technician – II  is responsible for supporting, operating, and maintaining audiovisual (AV) and IT systems at our client’s facility. This role requires a strong background in professional AV systems, including audio, video, and control, as well as a solid understanding of computers and networks.

The ideal candidate brings several years of experience in AV system maintenance and event support, is highly detail-oriented, punctual, and demonstrates excellent communication skills. This position demands a high level of customer service and professionalism, as it involves frequent interaction with executive-level clients.

• High School Diploma or equivalent; 
• Associates degree preferred
• 2 or more years of experience providing technical or onsite support within the AV/ IT industry;
• Must obtain AVIXA CTS certification within one year of hire;
• Proficient wtih both Windows and Apple operating systems.
• Intermediate proficiency in operating, troubleshooting, and adjusting integrated AV/IT systems.
• Skilled in using industry-specific software, hand tools, and test equipment.
• Strong communication, customer service, and organizational skills.
• Ability to multi-task, meet deadlines, and maintain attention to detail.
• Flexibility to work variable hours, including some weekends, based on customer site needs.
• Demonstrates innovation, passion, and a willingness to learn.
• Self-motivated team player with a strong sense of accountability and emotional intelligence.
• Maintains high standards of professionalism and integrity.

Responsibilities 

• Provide onsite support for client meetings and conferences, including setup, operation, and teardown of AV equipment.
• Coordinate AV resources and logistics for meetings and events, from large-scale planning to last-minute requests.
• Troubleshooting, diagnosing, and repairing all AV equipment, including video conference and audio DSPs, video walls, and projection.
• Providing preventative maintenance care to clients ensuring all systems are functioning efficiently.
• Diagnosing and resolving control system issues with remote support as needed. 
• Monitoring client's tracking system for repair requests and managing ticketed incidents to resolution.
• Plugging into Creston controllers and using Toolbox to make modifications to system settings.
• Installing and removing AV equipment and processing RMAs for warrantied repairs.
• Providing technical guidance and training to other team members.
• Ensuring all safety standards required by OSHA are implemented.

If you have experience working in the AV industry as an Onsite Technician or Troubleshooter, we need your skills. Apply today! 

Avidex is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or status as a protected veteran.  We are committed to providing a workplace that is free from discrimination, harassment, and where all employees are treated with respect and dignity. We believe that diverse perspectives enhance our organization and contribute to innovation, collaboration, and overall success.