Kastle Systems
Service Technician II
US-VA-Falls Church
Job ID: 2025-4485
# of Openings: 1
Category: Service & Installation
Kastle - Falls Church
Overview
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Join the leader in providing smarter solutions for a safer world.
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The property technology space is growing rapidly, and Kastle Systems is leading the way. Kastle Systems is the leader in managed security, with a track record of introducing innovative technologies to serve over 460M square feet of real estate globally. Clients span the commercial and multifamily real estate, education, and construction industries and the customers they serve.Â
ResponsibilitiesÂ
Overview:
The Service Technician II tests, troubleshoots and repairs all aspects of our security systems including access control, and video systems at customer sites. The Service Technician II interacts directly with the client, client representatives, other contractors and Kastle personnel to ensure a successful service and repair solutions. The Service Technician ensures that service orders are completed accurately and on time, and that these services meet or exceed client expectations.
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Service and Resolution (70%):
- Maintains, services, installs, tests Basic access control, security components and Video/CCTV Systems
- Diagnoses CCTV system problems and determine faulty components
- Programs digital video recorders and network video recorders according to client needs
- Ensures that systems are serviced properly and on time in accordance with Kastle's procedures and quality control standards
- Provides regular progress updates to all stakeholders
- Communicates with customers, customer representatives, contractors and Kastle staff as necessary to service, install and test equipment
Service Ticket Administration (15%):
- Manage tickets once assigned
- Logs technician hours and parts used on jobs, changes the billing status on jobs after consultation with CS and/or I&S Director
- Provides accurate documentation for completed work and consults with Technical Support to resolve discrepancies
- Processes Work orders & Service requests in field service dispatch system
Equipment Maintenance and Inventory (5%):
- Maintains and protects building keys to customer buildings.
- Responsible for providing proper documentation for inventory control and for maintaining proper inventory for vehicles and projects
- Must be available to perform end of year and interim inventory counts.
- Maintains assigned company-owned vehicles, tools, equipment, and individual tool issue.
Qualifications- Working knowledge of general access control systems. Lenel and Genetec knowledge is preferred.
- Thorough understanding of electronic security systems, their individual parts, and the onsite labor necessary to complete an installation.
- Skills/experience using Microsoft Office applications including Outlook, Word, Excel, etc.
- Ability to be creative and resourceful in obtaining solutions to uncommon applications.
- Ability to effectively work independently and in a team atmosphere.
- Strong organization skills, time management, and attention to detail.
- Proficient verbal and written communications skills.
- Ability to manage multiple priorities within a fast-paced environment.
- Customer focus and a strong commitment to client satisfaction.
- Physical/Electronic Security Experience 5-7 Years
Equal employment opportunity, including veterans and individuals with disabilities.
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