Senior Manager, Change Management, CRM Program - Military veterans preferred

POSITION SUMMARY

The Change Management Lead, CRM Program, is responsible for the strategic planning, facilitation, and execution of enterprise-wide change management initiatives in support of the organization’s transformational objectives, including a major enterprise CRM platform transition and associated process and data model changes. This position is instrumental in ensuring the effective transition to new systems, processes, and operational models, with a strong emphasis on driving adoption and sustaining long-term change.

This role will collaborate closely with various levels of leadership and stakeholders across the Performance Coatings Group and Consumer Brands Group to ensure consistent communication, alignment, and engagement throughout the change lifecycle. Serving as the central point of coordination for all change management efforts, they will ensure initiatives are executed with precision and in alignment with organizational priorities, from initial planning through to successful implementation.

Job duties include contact with other employees and access confidential and proprietary information and/or other items of value, and such access may be supervised or unsupervised. The Company therefore has determined that a review of criminal history is necessary to protect the business and its operations and reputation and is necessary to protect the safety of the Company’s staff, employees, and business relationships.

CORE RESPONSIBILITIES AND TASKS

• Develop and execute comprehensive change management strategies and implementation plans.

• Lead stakeholder analysis and persona development to tailor engagement approaches.

• Assess how change initiatives align with and impact business objectives.

• Facilitate visioning and leadership alignment sessions to ensure unified direction.

• Conduct and deliver detailed change impact assessments.

• Design and implement targeted engagement strategies to drive adoption.

• Develop and lead multi-channel communication plans that clearly explain the rationale, benefits, timelines, and expectations tied to the transition.

• Design and deliver training material and experiences tailored by role, integrating new workflows, terminology and platform capabilities.

• Provide coaching and support to leaders and teams throughout the transformation journey.

• Monitor adoption progress and measure effectiveness using readiness assessments and feedback tools.

• Identify, assess, and mitigate change-related risks and resistance.

• Collaborate with project teams and program managers to integrate change management into broader initiatives.

• Leverage behavioral and adoption metrics to evaluate engagement and refine strategies for optimal impact.

• Partner with IT, Sales Excellence, Marketing Communications, Learning & Development, Digital, Creative Services, Division Marketing, and other internal stakeholders to implement communication strategies that enhance employee experience and advocacy.

• Facilitate structured employee feedback loops, engagement surveys, and advocacy programs to mitigate resistance and accelerate adoption.

• Establish clear key performance indicators (KPIs) to track user engagement, platform adoption and change sustainability during and post deployment, ultimately evaluating the change initiatives progress.

• Analyze data-driven insights from engagement metrics, feedback, and adoption rates to continuously optimize strategies.

• Refine and evolve change management approaches based on both qualitative and quantitative insights to enhance effectiveness and stakeholder engagement.

• Use behavioral change and adoption metrics to assess engagement levels and refine strategies for maximum impact.

POSITION REQUIREMENTS

FORMAL EDUCATION:

Required:

• Bachelor’s degree or higher in business, psychology, communications or related field.

KEY SKILLS & COMPETENCIES:

Required:

• 7+ years change management experience, preferably in a B2B marketing environment.

• Demonstrated history of effective change management and implementation

• Expertise in defining project scope, goals, deliverables, and establishing accountability frameworks (e.g., RACI matrices).
• Analytical problem-solving skills with a proactive, results-driven approach.
• Solution oriented and team players
• Strong communication skills – excellent verbal, written and interpersonal skills

• Strong stakeholder management skills

• Strategic influence & leadership – proven ability to engage, advise, influence and drive collaboration in matrixed environment. Strong facilitation skills to drive influence and alignment across various stakeholder groups

• Strong knowledge of up-to-date communication channels and effectiveness (e.g., Yammer, etc.)

• Excellent communication skills with the ability to lead conversations and create stakeholder engagement with clients and colleagues across an organizational hierarchy

• Experience with change management methodologies (e.g., Prosci, ADKAR)

• Project management capabilities

• Strong demonstrated ability in PowerPoint, Excel, MS Project and other Microsoft tools to develop work plans, articulate complex issues, analyze data and structure information

• Strong organizational skills

• Employee engagement & advocacy – experience in designing internal communication initiatives that improve employee experience.

• Strong collaboration & cross-functional leadership – Experience working across matrixed organizations with internal and external stakeholders.

• Self-motivated & adaptable – ability to set priorities, meet deadlines with minimal supervision.

Preferred:

• Change management certification (Prosci, CCMP)

• Experience managing change initiatives involving enterprise platform transitions (CRM, ERP, etc)

• Experience in a similar industry

• Knowledge of organizational development principles

• Experience with large-scale transformations

• User experience background

• Instructional Design background

• Ability to build relationships quickly

• Experience working with vendors

TECHNICAL/SKILL REQUIREMENTS:

• Microsoft Office Suite (Excel, PowerPoint, Word, Teams, CoPilot, Dynamics)
• Adobe Suite (Marketo, Experience Platform, Workfront, CDP)
• CRM & Marketing Automation Tools (Salesforce, Microsoft Dynamics)

TRAVEL REQUIREMENTS: (TIME SPENT AWAY FROM HOME OR OTHER TYPICAL OFFICE LOCATION)

• 20%

WORK SCHEDULE:

• Monday through Friday, 37.5 hours per week
• Hybrid: This position is eligible to work in the office three days a week and has the option to work remotely two days a week.

This position is not eligible for sponsorship for work authorization now or in the future, including conversion to H1-B visa.

At Sherwin-Williams, our purpose is to inspire and improve the world by coloring and protecting what matters. Our paints, coatings and innovative solutions make the places and spaces in our world brighter and stronger. Your skills, talent and passion make it possible to live this purpose, and for customers and our business to achieve great results. Sherwin-Williams is a place that takes its stability, growth and momentum and translates it to possibility for our people. Our people are behind the strength of our success, and we invest and support you in:

Life … with rewards, benefits and the flexibility to enhance your health and well-being
Career … with opportunities to learn, develop new skills and grow your contribution
Connection … with an inclusive team and commitment to our own and broader communities
It's all here for you... let's Create Your Possible

At Sherwin-Williams, part of our mission is to help our employees and their families live healthier, save smarter and feel better. This starts with a wide range of world-class benefits designed for you. From retirement to health care, from total well-being to your daily commute—it matters to us. A general description of benefits offered can be found at http://www.myswbenefits.com/. Click on “Candidates” to view benefit offerings that you may be eligible for if you are hired as a Sherwin-Williams employee.

Compensation decisions are dependent on the facts and circumstances of each case and will impact where actual compensation may fall within the stated wage range. The wage range listed for this role takes into account the wide range of factors considered in making compensation decisions including skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. The wage range, other compensation, and benefits information listed is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable federal, state, and local laws including with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act where applicable.

Sherwin-Williams is proud to be an Equal Employment Opportunity employer.? All qualified candidates will receive consideration for employment and will not be discriminated against based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information, creed, marital status or any other consideration prohibited by law or by contract.

As a VEVRAA Federal Contractor, Sherwin-Williams requests state and local employment services delivery systems to provide priority referral of Protected Veterans.

Please be aware, Sherwin-Williams recruiting team members will never request a candidate to provide a payment, ask for financial information, or sensitive personal information like national identification numbers, date of birth, or bank account numbers during the application process.