Gateway Senior Manager - Military veterans preferred

Gateway Senior Manager – Bogotá, Colombia

RCS I

At DHL Express, our vision is “Connecting people, improving lives”. We are the Most International Company in the World, “the big yellow machine” as we love to call it. Specifically In our Central and South America region, we cover 15 countries, from Parque Nacional Tikal in Guatemala, to Ushuaia in Tierra del Fuego – Argentina. We are more than 3,400 Certified International Specialists who work passionately and motivated AS ONE team, moving more than 10 million shipments a year, and exceeding our customer’s needs, while supporting their businesses and positively impacting our communities at the same time. We are the Great Place to Work #1 in Latin America, and we feel really proud of that. And the good news are... We are looking for a Superstar like you, are you insanely customer focused and someone who wants to have the best day, every day...

Role Purpose

The Gateway Senior Manager is responsible for overseeing and optimizing the gateway operations to ensure efficient and timely processing of shipments. This role involves leading and developing a high-performing team, implementing best practices, and driving operational excellence, including network support or initiatives. The manager will collaborate with cross-functional teams to enhance service quality and customer satisfaction while ensuring compliance with all regulatory requirements and business rules.

Main Accountabilities

· Lead and manage gateway operations to achieve performance targets and operational KPIs.

· Lead, mentor, and develop a high-performing team to achieve operational excellence, promoting a collaborative work environment and ensuring ongoing training.

· Develop and implement strategies to improve efficiency and optimize costs within the gateway.

· Ensures operations are driving quality through efficiency while adhering to compliance standards.

· Foster a culture of continuous improvement and high employee engagement within the team, implementing best practices to enhance efficiency and customer satisfaction.

· Collaborate with internal and external stakeholders to ensure seamless logistics operations, including with cross-functional teams to ensure seamless integration of ground services within the supply chain.

· Monitor compliance with safety, security, and regulatory standards.

· Prepares and support cost estimates for proposed projects and evaluates cost factors; recommends changes in Gateway process pertaining to cost control and efficiency, as well as time and motion, work standards, work methods, personnel utilization, service, and quality.

· Coordinates and support network optimization in order to ensure service, productivity and compliance with operational standards.

· Support or promote implementation of sustainable practices in Gateway operations, seeking to reduce the carbon footprint and improve energy efficiency (Go green).

· Other multifunctional support functions or projects to be define by Operation Vice President or the Area Office.

Requirements

· Education: Bachelor’s degree in Logistics, Supply Chain Management, Engineering, Business Administration or a related field. Master degree desired.

· Languages: Native Spanish speaker with proficient English skills.

· Proven experience leading large teams in a logistics and customs environment.

· Knowledge of logistic regulations and compliance standards.

· Demonstrated ability to drive operational improvements and achieve operational goals.

· Excellent communication and interpersonal skills, at all levels of the organization.

· Ability to manage multiple priorities in a fast-paced, high-pressure environment.

· Experience with data analysis and performance metrics to inform decision-making.

· Strong problem-solving skills and a proactive approach to challenges.