BE PART OF THE WORLD’S LARGEST LOGISTICS COMPANY
Deutsche Post DHL Group is the world’s leading logistics and mail company.
We’re one of the world’s largest employers, operating in over 220 countries and territories. We’re Europe’s largest postal service, partner for eCommerce and pioneers in secure digital communication. We’re number one in contract logistics and international express delivery, and a leader in the forwarding business.
Join us and you’ll be working for a global company that’s focused on service, quality and sustainability, and using the power of global trade to connect people and improve lives.
And not just for our customers, but for every member of our Group too.
At DHL Supply Chain South Africa, we’re looking for…
Supervisor: Warehouse
Role Outline
To control and co-ordinate the distribution and warehouse process within the Distribution Centre (Planning, Organizing, Control, Procedures, Personnel Management, Customer Service , Management of information systems). To plan and meet customer requirements with meeting OTIF and OTD with regards to others.
Key Responsibilities
• To work in conjunction with managers and to monitor, develop subordinates
• To provide leadership, control and manage the DHL logistics depot
• Responsible for integrity of client warehouse stocks
• Implement and update systems and procedures for the control and security of the business
• Active participation in stock counts (planning, preparation and physical counting of stock)
• Time and attendance. Update Kronos time and attendance system daily
• Work in conjunction with operating areas as determined by management and performing ADHOC duties as and when required to meet the needs of the business
• Compliance to Good Distribution Practice Guidelines, as well as MCC and SAPC requirements
• Updating and sharing of operation reports
• Manage daily shift operations including customer planning requirements
• Meet and exceed operational service levels and manage the cost of labour
• Timely and accurate completion of tasks
• Drive and develop team culture
• Manage change effectively
• Compliance with statutory and Company Policies and Procedures
• Delivery of Key Performance Indicators
• Basic WMOS / PRIDE / TOMS understanding to facilitate and ensure KPI’s are delivered
• OMS - Support and monitor/manage e.g. BBS Conversations
• Translate, analyze and deliver customer needs through effective operations
• Manage HR related matters and report to HR and Site Management
• Implementation and support approaches to prepare and support individuals, teams, and leaders in making organizational changes that drives the business forward
• Quality Control
• Compliance to Standard Operating Procedures
• Delivery of safe, secure and clean work environment for team members
• Adherence to Health & Safety rules
• Adherence to the units SHEQ rules and best practices
• Team Building and Morale Management
• Maximize accuracy, productivity and space utilization
• Effective Leadership and Management of the operational and administrative teams
• Manage Human Resource through management team, ensure appropriate levels of Human resources to meet business needs, performance issues, training and development, employee productivity and recruitment and retention of staff.
• Ensure team ensure compliance with statutory and company policies on:
o Health and Safety
o Employment Equity
o Labour relations
o Legislative
o Industrial issues
o Including regular monitoring to ensure these areas are maintained at a high level of compliance.
• Ensure daily or weekly workload planning and volume forecasting routines are accomplished
• Ensure product safety, quality and integrity is not compromised
• Report any person behavior that may impact on the safety, quality or integrity of the stored product
• Always wear the company uniform with pride, ensuring that the uniform is clean and presentable
• Willingness and availability to work shifts and overtime due to operational requirements
• Ensure that all work areas are kept neat and tidy
• Conform and promote awareness to staff on ISO 9001, ISO 22716, ISO 13485 and regulatory requirements associated with the QMS
• Working in a team environment
• Interpersonal skills
• Skills development
Qualifications & Experience
• Matric
• 5-6 Years Supervisory experience
• Relevant Degree or Qualification
• Computer literacy
• Communication skills
• Ability to count accurately and to perform simple math
• Ability to read, understand and follow directions/instructions
• Ability to work within a rapidly changing environment
• Deadline driven
• Good written and communication skills
• 6-8 years Logistics/Warehousing experience
• Enforcement of Health & Safety procedures and identify hazards
• Achieve work targets and is willing to take on additional roles/responsibilities
• Ability to work under pressure
DPDHL Core Competencies & Skills
• Sound Interpersonal skills and strong analytical ability.
• Effective communication skills.
• Ability to work with and communicate with all the role players, Internal & External Customers, Principles, Transship operations.
• Ability to understand and accurately carry out instructions.
• Strong analytical skills.
• Maintains effective relationships with customers.
• Develops and delivers high quality / innovative products, services or solutions.
• Focuses on customer needs and gains their commitment.
• Gains management / colleague support to meet customer needs.
• Ensures strategies / plans are aligned and reflect others’ views.
• Develops strategies / plans aligned to broader organizational strategy.
• Communicates strategy.
• Establishes clear, challenging and achievable objectives.
• Aligns resources and the organization within own area of responsibility to achieve objectives.
• Regularly reviews and communicates progress against objectives and adjusts as needed.
• Champions continuous improvement and innovation.
• Inspires results and respect by empowerment, accountability recognition and rewards recognizing the contribution of others.
• Provides employees, colleagues and business partners with candid and regular feedback.
• Provides employees with development opportunities.
• Supports employees with career opportunities.
• Inspires others to develop themselves.
• Conveys a clear sense of personal goals and values.
• Actively seeks feedback to improve performance.
• Develops new skills and modifies behaviors based on feedback.
• Takes personal responsibility for career and development.
Languages
English – verbal and written.
