Customs Operations Manager
- Military veterans preferred
2025-07-03 DHL (https://group.dhl.com/en.html)
Other
/yr
full-time
employee
Pasay Philippines
Overall Role Purpose
Manages and coordinates Customs Operations
Monitors operations and ensures constant optimization to deliver maximum productivity
Ensures compliance with group business strategy and local business environment, adhering to regulations and internal procedures
Develops overall growth strategy and steers CDZ business (including service development and strategic focus)
Key Activities
Manages and drives programs and process advancement for the department
Liaises with Products on Customs services and provides pricing and margin guidance, supports on bids, RFEs and customer presentations
Coordinates all operations (export, import, and custom activities), adhering to regulations and internal procedures
Ensures team meets customer requirements on customs and takes corrective actions in case of deviations from requirements
Provide guidance to Export, Import and Gateway to ensure operations are consistent with group business strategy and compliant with the local business environment
Monitors quality and adherence to standards and is responsible for constant improvement and optimization of product means
Develops a high-performance service culture within the Export, Import and Gateway teams
Ensures realization of budgetary performance by setting and monitoring clear objectives
Manages interface with Customer Service, Products, and Global Ser-vice Centers, if required
Qualifications
Industry experience with proven track record in people management role
Excellent understanding of International Trade Compliance and Customs Regulations
Previous exposure to the development of business policies and process governance within an international business
Relevant experience in Sales and business development
Excellent knowledge of export and import controls essential for this role
Proficient decision-making skills
High degree of written, verbal and organizational skills
Diligent attention to details and ability to work under pressure
