Research Infrastructure System Administrator - Military veterans preferred

Research Infrastructure System Administrator

By working at Harvard University, you join a vibrant community that advances Harvard's world-changing mission in meaningful ways, inspires innovation and collaboration, and builds skills and expertise. We are dedicated to creating a diverse and welcoming environment where everyone can thrive.

Why join Harvard Medical School?

Harvard Medical School's mission is to nurture a diverse, inclusive community dedicated to alleviating suffering and improving health and well-being for all through excellence in teaching and learning, discovery and scholarship, and service and leadership.

You’ll be at the heart of biomedical discovery, education, and innovation, working alongside world-renowned faculty and a community dedicated to improving human health. This is more than a job - it’s an opportunity to shape the future of medicine.

The Research Infrastructure System Administrator will be responsible for supporting and maintaining Research Storage and related systems. You will be part of a Tier III storage team, where you will assist in planning and independently conduct storage administration duties, as well as implement and maintain solutions to keep up with the pace of complex research problems. This role will work with senior staff to monitor and maintain the integrity of Research systems and provide technical insight to teams and projects alongside research programs. The System Administrator is expected to be a key contributor to multiple projects simultaneously. They will be responsible for handling tickets and requests from users/customers for several different systems and need to have excellent customer service skills.

Principal Duties and Responsibilities:

• Participate fully in building, configuring, and running Research Storage infrastructure at scale.
• Monitor and maintain the health and integrity of Research Storage systems, including upgrading and patching.
• Assist in defining and tracking performance metrics to ensure efficient current and future use of IT resources.
• Support and collaborate with researchers and other key IT (e.g. Network, Security and Data Center) partners in a timely manner.
• Contribute best practices documentation and knowledge transfer.
• Abide by and follow the Harvard University IT technical standards, policies, and Code of Conduct.
• Responsible for the maintenance, configuration, and reliability of Research Applications.
• Act as subject matter expert on research storage systems and be responsible for support.
• Manage incidents, requests, and changes via ServiceNow.
• Work with other HMS IT engineering teams on the architecture and design of the Research infrastructure environment.
• Assist with configuration, testing, and validation during implementation and upgrade phases for systems supported by the group.
• Provide technical support, troubleshooting, and monitoring of the storage systems and platforms.
• Work on team projects related to the implementation and enhancement of storage and backup-related applications and systems.
• Assist with developing and updating automation scripts.
• Participate in off-hours on-call schedule.

Working Conditions:

• Occasionally required to work outside of normal business hours and may be called during off hours.

Basic Qualifications:

• Minimum of two years’ post-secondary education or relevant work experience.

Additional Qualifications and Skills:

• Experience with managing POSIX and ACL’s permission on systems and storage.
• Deep Knowledge of Linux systems.
• Knowledge of SAN (Storage Area Network), Object and block storage systems.
• Proven experience with managing and configuring storage systems that support NFS and SMB protocols.
• Knowledge about networking related to storage networks and experience supporting storage switches.
• Experience with Windows operating systems.
• Experience with scripting and automation.
• Strong understanding of storage principles and experience with supporting storage systems.
• Experience with different cloud storage and platforms, preferably Amazon Web Services.
• Experience with supporting applications that contain PII or PHI data.
• Understanding of ITIL principles, including incident, request, change and release management.
• Proficiency in using IT Service Management systems (ITSM) like ServiceNow.
• Excellent documentation skills.
• Preferred knowledge of VAST and Dell Storage platforms.
• Understanding of using and managing files/code in version control systems like Git.
• Proven experience in troubleshooting system issues.
• Excellent customer service and communication skills.
• Detail-oriented person.
• Proven experience managing Storage, Backup, and Linux systems in development and production environments.
• Experience with supporting NAS, Object and SAN storage systems.
• A bachelor's degree in MIS or Information Technology preferred or equivalent experience.

Certificates and Licenses:

• Completion of Harvard IT Academy specified foundational courses (or external equivalent) preferred.

• Standard Hours/Schedule: 35 hours per week
• Visa Sponsorship Information: Harvard University is unable to provide visa sponsorship for this position
• Pre-Employment Screening: Criminal, Identity

Please note that we are currently conducting a majority of interviews and onboarding remotely and virtually. We appreciate your understanding.

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Work Format Details

This is a position that is based at a Harvard campus location with some remote work options available. Additional details will be discussed during the interview process. All remote work must be performed within one of the Harvard Registered Payroll States, which currently includes Massachusetts, Connecticut, Maine, New Hampshire, Rhode Island, Vermont, Georgia, Illinois, Maryland, New Jersey, New York, Virginia, Washington, and California (CA for exempt positions only). Certain visa types and funding sources may limit work location. Individuals must meet work location sponsorship requirements prior to employment.

Salary Grade and Ranges

This position is salary grade level 057. Please visit? Harvard's Salary Ranges? to view the corresponding salary range and related information.

Benefits

Harvard offers a comprehensive benefits package that is designed to support a healthy work-life balance and your physical, mental and financial wellbeing. Because here, you are what matters. Our benefits include, but are not limited to:

• Generous paid time off including parental leave
• Medical, dental, and vision health insurance coverage starting on day one
• Retirement plans with university contributions
• Wellbeing and mental health resources
• Support for families and caregivers
• Professional development opportunities including tuition assistance and reimbursement
• Commuter benefits, discounts and campus perks

Learn more about these and additional benefits on our Benefits & Wellbeing Page.

EEO/Non-Discrimination Commitment Statement

Harvard University is committed to equal opportunity and non-discrimination. We seek talent from all parts of society and the world, and we strive to ensure everyone at Harvard thrives. Our differences help our community advance Harvard’s academic purposes.

Harvard has an equal employment opportunity policy that outlines our commitment to prohibiting discrimination on the basis of race, sex, ethnicity, color, national origin, religion, disability, or any other characteristic protected by law or identified in the university’s non-discrimination policy. Harvard’s equal employment opportunity policy and non-discrimination policy help all community members participate fully in work and campus life free from harassment and discrimination.

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