Operations Manager, Harvard Kennedy School - Military veterans preferred

Operations Manager, Harvard Kennedy School

ID: 68362BR
JOB FUNCTION: Hospitality & Dining Services
LOCATION: Cambridge
WORK FORMAT: Fully On-site
JOB TYPE: Full-time
BRAND: Harvard University Central Administration

By working at Harvard University, you join a vibrant community that advances Harvard's world-changing mission in meaningful ways, inspires innovation and collaboration, and builds skills and expertise. We are dedicated to creating a diverse and welcoming environment where everyone can thrive.

Why join Harvard University Central Administration?

Harvard University's Central Administration (CADM) is a 5,000+ employee organization that supports the university's overall excellence by understanding and serving the needs of its schools, students, faculty, staff, alumni, and surrounding communities. Through dynamic and collaborative partnerships, CADM provides high-quality and efficient services to the schools to help them achieve their goals.

Job Summary:

Manage a team of exempt and hourly employees in the successful execution of a food service operation.

Position Description: Operational Management

Under the direction of the General Manager, lead team of exempt and non-exempt service staff in the overall management of a retail dining and catering unit in full compliance with all food, occupational safety rules and regulations and customer service expectations.

• Ensures high standards are consistently met via the implementation of all HUDS and University quality assurance policies and procedures related to food, sanitation, equipment and facility maintenance and management, safety, etc.
• Develop and maintain positive and professional working relationships with students, catering clients, dean, and other internal and external stakeholders. Provide outstanding customer service and ensure specialty diets and other nutritional needs are met.
• Develop and execute simple to complex catered indoor and outdoor events including, but not limited to HKS campus events, campus-wide events, and commencement week events.
• Under the direction of the General Manager, oversees physical plant operations, including maintenance of equipment, equipment purchases, scheduling of preventative maintenance for physical plant operations and equipment and repairs of physical plant.
• Implement and assist with the management of Unit-specific sustainability goals and programs.
• Complete weekly staff schedule while adhering to union contract.
• Assign staff to all catered events including set up and breakdown.
• Create daily pull sheets and task lists to ensure events have all required items.

Fiscal Management

Under the direction of the General Manager, ensure financial viability of the Unit through the management of established budgets. Ensure all financial related tasks are completed in a timely and accurate manner.

• Supports the General Manager with all financial, budgetary, MORS and accounting functions in relation to the regular academic school year and the summer school program.
• Submit all invoices and PCard documentation per HUDS policy and procedure. Audit and review documents for accuracy prior to submission.
• Ensures all reporting is completed per University standards and all record-keeping is maintained in accordance with University policy.
• Assists the General Manager with the development of cost reduction initiatives and other related efforts.

Physical Requirements:

• Position frequently involves long hours and widely diverse duties
• Must be able to lift (approximately 20 to 30 pounds), bend, stoop and perform other physical exertion
• Ability to stand for extended periods of time

Working Conditions:

• Ability to work evenings, weekends and holidays as needed
• Subject to wet floors, temperature extremes, and excessive noise
• Standing and walking for significant amounts of time is necessary

Basic Qualifications:

• Bachelor’s degree or equivalent work experience required
• Minimum of 5 years’ relevant work experience
• Supervisory experience

Additional Qualifications and Skills:

• 5 years of related food service management experience in corporate or University dining services operation.
• Record of business acumen including financial and human resource management.
• Demonstrated ability to deliver exceptional customer service.
• Strong communication (verbal, written, interpersonal) skills and an ability to communicate effectively with a diverse constituency.
• Strong time management, organizational and multi-tasking skills.
• Ability to meet multiple deadlines and manage competing priorities.
• Good professional judgment and ability to independently make sound business decisions.
• Skilled at addressing a variety situation and negotiating successful outcomes with a diverse group of stakeholders.
• Must be adaptable to a frequently changing environment and ability to remain professional in stressful situations.
• Works professionally, ethically and with integrity; uphold the vision and mission of HUDS and the University.
• Possess a passion for food and knowledge of current food trends.
• Proficiency in Microsoft Office applications (Word, Outlook, Excel, Teams).
• Operational knowledge of industrial kitchen equipment (dishwasher, oven, ventilation systems, etc.).
• Operational experience with a variety of food service applications and computerized menu management systems. Ability to learn and adapt to new systems and applications as needed.
• Ability to become ServSafe Certified within six months of employment.
• Ability to work nights, weekends and holidays and be on-call as needed.

Additional qualifications continued:

Employee and Labor Management

Under the direction of the General Manager, provide leadership and direction to a diverse team of exempt and unionized, non-exempt workforce. Develop and maintain a positive and collaborative working environment that promotes, open communication, consistency, fairness, and opportunities for continuous learning while achieving the vision and mission of HUDS and the University.

• Develop and maintain positive, professional relationships with all staff via regular meetings, two-way communication, timely feedback, collaboration, and consistent visibility in the work unit.
• Provide supervision to Event Managers. Complete and conduct mid-year and annual performance evaluations.
• Ensure staff performance expectations and work rules are clearly communicated and implemented via regular coaching, mentoring and regular staff meetings.
• In consultation with Human Resources, imposes corrective action measures as needed while complying with the terms of the Collective Bargaining Agreement and University policy and procedure.
• In collaboration with Human Resources and HUDS Management, ensures employment practices are compliant with the current Collective Bargaining Agreement and all University personnel policy and procedures.
• Develop and maintain professional relationships with Union Shop Stewards.
• Interview candidates and hire based on approved staffing pattern and budget. Complete probationary employee evaluation form as required.
• Participates in grievance hearings and arbitrations. Submits answers to grievances per the timelines outlined in the Collective Bargaining Agreement.
• Ensure Kronos timekeeping system is accurately and regularly maintained. Process timecards and absence requests in a timely manner and per HUDS policy and procedure.
• Assist with the development and implementation of new policies, procedures, and trainings.
• Experience managing in a unionized environment.

Technical Skills

• Knowledge of Kronos timekeeping software or similar system.
• Knowledge of FoodPro Menu Management system.
• Knowledge of EMS Catering ordering system.
• Knowledge of Social Table Events Space diagrams system.
• Knowledge of Agilysys POS system.

• Standard Hours/Schedule: 40 hours per week
• Visa Sponsorship Information: Harvard University is unable to provide visa sponsorship for this position
• Pre-Employment Screening: Criminal, Drug Testing, Education, Employment, Identity

The health of our workers is a priority for Harvard University. With that in mind, we strongly encourage all emplyees to be up-to-date on CDC recomended vaccines.

Work Format Details

This position is based on-site at a Harvard campus location. Additional details will be discussed during the interview process. Certain visa types may limit work location. Individuals must meet work location sponsorship requirements prior to employment.

Salary Grade and Ranges

This position is salary grade level 057. Please visit? Harvard's Salary Ranges? to view the corresponding salary range and related information.

Benefits

Harvard offers a comprehensive benefits package that is designed to support a healthy work-life balance and your physical, mental and financial wellbeing. Because here, you are what matters. Our benefits include, but are not limited to:

• Generous paid time off including parental leave
• Medical, dental, and vision health insurance coverage starting on day one
• Retirement plans with university contributions
• Wellbeing and mental health resources
• Support for families and caregivers
• Professional development opportunities including tuition assistance and reimbursement
• Commuter benefits, discounts and campus perks

Learn more about these and additional benefits on our Benefits & Wellbeing Page.

EEO/Non-Discrimination Commitment Statement

Harvard University is committed to equal opportunity and non-discrimination. We seek talent from all parts of society and the world, and we strive to ensure everyone at Harvard thrives. Our differences help our community advance Harvard’s academic purposes.

Harvard has an equal employment opportunity policy that outlines our commitment to prohibiting discrimination on the basis of race, sex, ethnicity, color, national origin, religion, disability, or any other characteristic protected by law or identified in the university’s non-discrimination policy. Harvard’s equal employment opportunity policy and non-discrimination policy help all community members participate fully in work and campus life free from harassment and discrimination.

Equal employment opportunity, including veterans and individuals with disabilities.

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