2025-07-03
University of Pittsburgh
Other
/yr
employee
contract
Pittsburgh
Pennsylvania
15260
United States
Residency Patient Experience Specialist
Provides administrative support services for patient care to include scheduling and confirming a large volume of appointments and surgeries via telephone, web, email, and in-person utilizing exceptional patient and customer service skills. Acts as liaison for patient records, maintains accurate databases and records, and ensures all forms and paperwork are completed and correct. Performs basic financial functions and guides students in administrative tasks.
The Residency Patient Experience Specialist maintains a clinic schedule for the residents (scheduling new patients, scheduling continuing care and recall appointments, confirming appointments), manages intake of new patients, verifies insurance eligibility, checks in patients, collects co-payments, manages prior-authorizations and communicates co-payment information to patients. The Residency Patient Experience Specialist also facilitates referrals to various specialists.
This position requires the ability to move around the clinic area and School.
The University of Pittsburgh is committed to championing all aspects of diversity, equity, inclusion, and accessibility within our community. This commitment is a fundamental value of the University and is crucial in helping us advance our mission, which includes attracting and retaining diverse workforces. We will continue to create and maintain an environment that allows individuals to discover, belong, contribute, and grow, while honoring the experiences, perspectives, and unique identities of all.
The University of Pittsburgh is an Affirmative Action/Equal Opportunity Employer and values equality of opportunity, human dignity and diversity. EOE, including disability/vets.
PI274772721
