Position Title: Business Systems Analyst II - Customer Operations
Location: Las Vegas, NV, United States
Description:
Basic Purpose
Assists with ensuring the integrity of on-going operations and maintenance of the company's customer service systems and its related systems. Assists with the implementation of new system applications and existing system enhancements. Applies business knowledge, technical knowledge, skills, and judgment to assist with problem solving related to customer service systems and subsystems. Performs intermediate level analysis to predict outcomes and recommends possible solutions to meet business operational needs. Operates under moderate supervision.
Responsibilities:
Essential Duties and Responsibilities
Assists in evaluating systems needs of staff and operating departments.
\t- Interviews users and determines information needs and sources of required data
Designs, develops, tests, and implements business system applications and system modifications.
\t- Designs systems, modules, and or approaches and required enhancements.
\t- Creates appropriate documentation to support.
\t- Develops end-user documentation and assists with training as needed.
\t- Performs analytics using various sources of data to predict/forecast possible outcomes.
\t- Based on analysis performed, recommends strategies to address possible outcomes and/or to meet business operational needs.
\t- May perform daily operational tasks in all company's customer service production systems.
Communicates effectively with both technical and non-technical staff.
Acts as a business system resource to the organization.
Ensures all compliance aspects of position are known and followed; understands and complies with all policies, codes and regulations applicable to position and company.
Performs related duties as assigned.
Qualifications: Essential Education, Skills, and Environment Education and Work Experience Bachelor's degree in Business, Information Systems or related field from an accredited school and 2-4 years of related experience.
Candidates that do not possess a bachelor's degree must have a minimum of 6 years of related work experience.
Specialized Knowledge and Skills Demonstrated knowledge of the customer information systems and processes. Demonstrated understanding of business system enhancement and modification principles. Demonstrated skills in planning and coordinating projects. Demonstrated interpersonal and communication skills.
Equipment and Applications PCs, word processing, spreadsheet, presentation and database software.
Work Environment and Physical Demands General office environment. No special physical demands required.
About US: NV Energy is looking for qualified people to join us in one of the premier energy companies in the West. Located in the fastest growing state in the United States, NV Energy provides electricity to 1.3 million customers throughout Nevada as well as a state tourist population exceeding 40 million annually. Among the many communities we serve are Las Vegas, Reno-Sparks, Henderson, Elko and South Lake Tahoe. We also provide natural gas to more than 155,000 citizens in the Reno-Sparks area.
About the Team: At NV Energy, we celebrate diversity, equity and inclusion. NV Energy is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or religious creed, age, national origin, ancestry, citizenship status (except as required by law), gender (including gender identity and expression), sex (including pregnancy), sexual orientation, genetic information, physical or mental disability, medical condition, veteran or military status, familial or parental status, marital status or any other category protected by applicable local, state or U.S. federal law.
JOB INFOJob Identification: 10002964
Job Category: Information Technology
Posting Date: 2025-07-02
Apply Before: 2025-07-13T20:17:00+00:00
Job Schedule: Full time
Locations: 6226 W Sahara Ave, Las Vegas, NV, 89146, US
Business: NV Energy
Equal employment opportunity, including veterans and individuals with disabilities.
PI274767985
