2025-07-03
Harvard University
Other
/yr
employee
contract
Boston
Massachusetts
02108
United States
By working at Harvard University, you join a vibrant community that advances Harvard's world-changing mission in meaningful ways, inspires innovation and collaboration, and builds skills and expertise. We are dedicated to creating a diverse and welcoming environment where everyone can thrive.
Harvard Business School (HBS) IT is a nimble, innovative, strategic partner who crafts, delivers, and supports the pioneering technology solutions that connect, enable, and inspire the HBS community to educate leaders who make a difference in the world. Visit our website for more information https://www.hbs.edu/information-technology/about-us.
Job Summary:
Manage technical services to customers for one or more of the following: computer hardware, mobile devices, software and network related problems, and accessibility. Resolve complex problems, consulting with manager on sensitive or critical mass issues.
Position Description:
Are you excited by the idea of joining a world-class organization at the intersection of higher education, business, and technology? Are you drawn to managing a team who solve complex problems and support critical educational technologies? If so, consider joining our team as the Manager, IT Collaboration Services at Harvard Business School (HBS). Collaboration Services oversees the administration and provides Tier 2 support for the email and collaboration technologies used by our faculty, learners, and staff in support of HBS's mission to educate leaders who make a difference in the world.
The Manager, IT Collaboration Services, reports to the Senior Director AI, CRM, & Collaboration Services, and in consultation with the Senior Director aligns their team to the strategy for the collaboration service and related applications. They oversee a team that supports and administers technology solutions including Microsoft 365, Exchange, Zoom, and Slack to meet specific collaboration and educational needs. They interface with a wide range of people across HBS and Harvard University and are responsible for managing their team’s capacity.
The ideal candidate will have experience effectively managing people, consulting with faculty and business partners. They should also have a strong background in developing and delivering diverse technology solutions in a high-touch, enterprise-level environment. They will have excellent listening and critical thinking skills and learn quickly. They should also be able to understand processes and requirements while identifying new tools or ways of working to achieve objectives.
Responsibilities:
Working Conditions:
Basic Qualifications:
Additional Qualifications and Skills:
In addition to the required minimum of two years’ post-secondary education or relevant work experience required above, supervisory experience is required.
The following are preferred:
Certificates and Licenses:
Work Format Details
This is a position that is based at a Harvard campus location with some remote work options available. Additional details will be discussed during the interview process. All remote work must be performed within one of the Harvard Registered Payroll States, which currently includes Massachusetts, Connecticut, Maine, New Hampshire, Rhode Island, Vermont, Georgia, Illinois, Maryland, New Jersey, New York, Virginia, Washington, and California (CA for exempt positions only). Certain visa types and funding sources may limit work location. Individuals must meet work location sponsorship requirements prior to employment.
Salary Grade and Ranges
This position is salary grade level 057. Please visit? Harvard's Salary Ranges? to view the corresponding salary range and related information.
Benefits
Harvard offers a comprehensive benefits package that is designed to support a healthy work-life balance and your physical, mental and financial wellbeing. Because here, you are what matters. Our benefits include, but are not limited to:
Learn more about these and additional benefits on our Benefits & Wellbeing Page.
EEO/Non-Discrimination Commitment Statement
Harvard University is committed to equal opportunity and non-discrimination. We seek talent from all parts of society and the world, and we strive to ensure everyone at Harvard thrives. Our differences help our community advance Harvard’s academic purposes.
Harvard has an equal employment opportunity policy that outlines our commitment to prohibiting discrimination on the basis of race, sex, ethnicity, color, national origin, religion, disability, or any other characteristic protected by law or identified in the university’s non-discrimination policy. Harvard’s equal employment opportunity policy and non-discrimination policy help all community members participate fully in work and campus life free from harassment and discrimination.
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