Line of Business Dispatch Representative - Military veterans preferred

Description:

The Line of Business Dispatch Representative is responsible for the scheduling, coordination, dispatching, and work order management of specialized line of business service. This position will be focused on providing consistent support to their designated operating region and branch location(s).

Essential Duties & Responsibilities

• Manage Jira cases for assigned line of business
• Manage work orders (WOs) and purchase orders (POs) for assigned line of business including entry, additions, corrections, etc.
• Provide excellent service to all WRE customers and employees (field and office) through frequent and thorough communication
• Follow-up and research pricing issues as well as issues with Accounts Receivable
• Provide after-hours support as necessary for assigned line of business
• Coordinate and partner with sales to schedule and execute service
• Provide dispatch coverage for assigned line of business
• Facilitate the obtainment and response to all quote requests for assigned line of business
• Facilitate, schedule, and coordinate subcontractor jobs as necessary
• Provide troubleshooting assistance to technicians for phone/tablet issues
• Maintain spare tablet stock
• Update on-call calendar in Sharepoint
• Other duties as assigned

Knowledge, Skills & Abilities

• Excellent verbal and written communication skills
• Ability to understand instructions furnished in written, oral or diagram form
• Proficient in Microsoft Office. Including Excel, Word, Sharepoint, and Outlook
• Ability to read and interpret documents including Company policies and procedures
• Ability to speak, cooperate and communicate effectively and professionally with customers, co-workers and management
• Ability to work independently and manage pressure to meet deadlines
• Ability to perform basic math functions
• Ability to work in a fast-paced environment and adapt to change quickly
• Highly detail oriented, and able to note customer accounts with such details
• Ability to learn operating procedures quickly and be able to execute consistently up to standard
• Ability to respond to and maintain sensitive requests from regulatory agencies as necessary

Minimum Education / Experience / Qualifications

• Must have High School Diploma or Equivalent
• 1 – 2 years of previous line of business coordination, general dispatch, or project coordination experience
• Proficient with Microsoft Office/O365 tools
• Must be able to operate in a drug-free workplace

Wind River Environmental services and maintains a broad array of non-hazardous liquid waste systems, including grease traps, septic tanks, and related waste systems. Headquartered in Marlborough, MA we offer a full suite of services to business, residential and municipal customers throughout the East Coast. Wind River Environmental is an Equal Opportunity Employer.

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