Field Application Engineer - Military veterans preferred

About Us:

How many companies can say they've been in business for over 177 years?!

Here at ZEISS, we certainly can! As the pioneers of science, ZEISS handles the everchanging environments in a fast-paced world, meeting it with cutting edge of technologies and continuous advancements. ZEISS believes that innovation and technology are the key to a sustainable future and solutions for global change. We have a diverse range of portfolios throughout the ZEISS family in segments like, Industrial Quality & Research, Medical Technology, Consumer Markets and Semiconductor Manufacturing Technology. We are a global company with over 42,000 employees and have over 4,000 in the US and Canada alone! Make a difference, come join the team!

What's the role?

Field Applications Engineers assist our customers and our Zeiss sales team with pre-sales activities such as product demonstration and sales support, as well as post-sales activities such as helping customers with understanding and applying our hardware and software systems. This support is provided in a variety of ways, including product demonstration, formal and custom training classes, telephone and on-site support, programming and measurement services. This important consultative role requires professional conduct and customer orientation at all times.

Sound Interesting?

Here's what you'll do:

-Provide technical consultation to field sales personnel and the Industrial Metrology (IM)
dealer network in matters relating to advanced applications and systems.
-Facilitate the flow and accuracy of technical information to the field sales force.
-Maintain a focus on advanced applications and new ZEISS technology.
-Support the introduction of new products into the North American Market.
-Provide technical training programs to the field sales personnel and IM dealer network.
-Plan, prepare, and perform high quality customer demonstrations, both in-house and in the
field as needed.
-Provide technical after-sales support for customers to help insure successful use of ZEISS
systems.
-Provide customer training as needed to supplement the Applications Engineering staff.
-Provide support for all Carl Zeiss Industrial Metrology systems
-Respond to all customer related software/applications support questions.
-Respond to any Carl Zeiss Industrial Quality Solutions department requiring software/applications support.
-Aid with software & system testing in support of product development.
-File accurate software performance reports.
-Provide technical after-sales support for customers to help ensure successful use of our system.
-Provide applications expertise for necessary project-related activities
-Respond to customer requests for quotation which typically includes analyzing inspection requirements and quoting part programming costs.
-Estimate anticipated Gage R&R results.
-On-site implementation of quoted application items.
-The ability to understand and support IT related issues
-Windows Operating System knowledge.
-Networking.
-Database Management.
-The ability to understand Statistical Process Control (SPC) concepts.
-The ability to understand Geometric Dimensioning & Tolerancing (GD&T).
-Other duties as required.

Do you qualify?

-A four-year degree in Engineering, Computer Science, or Physics is required. Equivalent work-related experience may be considered.
-Able to read and understand engineering drawings.
-Understanding of 3D mathematics and computer programming techniques in any of the modern scientific computer languages.
-Excellent verbal communication skills and comfortable presenting technical information to small or large audiences.
-Self-starter, comfortable working independently.

Working Environment:

-Ability to write clear and concise technical reports.
-Ability to perform in a Teacher/Trainer related capacity as necessary during product demonstrations or customer training classes and relate the benefits of our products to problem solutions for customers.
-Excellent problem-solving skills with the ability to work independently from problem statement to solution.
-Ability to learn independently to find solutions to potential customer measurement problems.
-Willing to travel approximately 75% of the time.

We have amazing benefits to support you as an employee at ZEISS!

Medical

Vision

Dental

401k Matching

Employee Assistance Programs

Vacation and sick pay

The list goes on!