LLP - Head of Account - Military veterans preferred

We’re looking for a Head of Account to join our team located in Maltepe, ?stanbul!

Let’s be a part of our #TogetherUnstoppable team!

DHL is a brand with a vision to become “The logistics company for the world”. Our promise is to simplify services and offer sustainable solutions while showing unwavering respect and achieving exceptional results.

DHL Supply Chain provides end-to-end supply chain management and consultancy services including warehousing, distribution, transportation, and value-added services across consumer, retail, life science & healthcare, technology, engineering & manufacturing, and automotive sectors. Active in over 60 countries and with more than 120,000 employees worldwide, DHL Supply Chain manages approximately 23 million m² of warehousing space.

DHL Supply Chain Turkey started its operations in 2000 providing warehousing, distribution, labeling, packaging, technical services, home delivery, spare parts logistics and reverse logistics services. DHL Supply Chain Turkey serves leading companies in consumer, retail, healthcare, automotive, engineering & manufacturing and technology sectors with more than 2000 employees in 370 thousand m² warehousing space.

Qualifications:
• Preferably university degree in Logistics, Supply Chain or related fields
• Minimum 5 years of senior management experience within operations in the supply chain sector
• Strong business acumen with experience in operations management and P&L responsibility
• Experience in leading large and complex customer accounts; LLP experience is a strong asset
• Knowledge of customer trends and supply chain dynamics across multiple countries
• Advanced stakeholder management and negotiation skills
• Strong understanding of Transport Management Systems, BI tools (e.g. Power BI, Tableau), and customer service platforms
• Fluency in English (written and spoken) is a must
• Strong leadership, team-building and coaching abilities
• High cultural awareness and ability to work with geographically dispersed teams

Job Description:
• Leading the overall customer account and ensuring operational excellence across all functions
• Managing service performance, operational KPIs and delivering continuous improvement
• Driving strategic initiatives and supply chain innovation aligned with customer goals
• Coordinating cross-functional LLP teams (Control Tower, IT, Finance, Data Analytics, HR, Ops Excellence, etc.) to meet customer expectations
• Identifying and executing cost saving and efficiency improvement initiatives
• Leading business transformation programs and ensuring delivery of new business projects
• Orchestrating change management and value creation for both customer and DHL
• Ensuring compliance with corporate, legislative, and quality standards
• Engaging and developing the account team while fostering a culture of collaboration and feedback
• Leading organic growth efforts and participating in RFQ processes