Supervisor of Measurement Technical Support - Military veterans preferred

Join our Growing Team and see why Summit Utilities, Inc was named as one of the Fastest Growing Denver Area Private Companies 2019 and 2020; Best Places to Work in Maine 2019, 2020, 2021, 2022 and 2023; and Best Places to Work in Arkansas 2020 and 2023, Oklahoma 2022 and 2023 and Missouri 2023. Summit was also recently named one of Forbes 2023 America’s Best Small Employers.

Summit is a growing natural gas utility company providing safe, reliable and clean burning natural gas service to homes and businesses in Arkansas, Colorado, Maine, Missouri and Oklahoma. Being part of the Summit team means embracing excellence, diversity and innovation, committing to safety each and every day, and doing all that we can to serve each other, our customers and the communities where we live. We aim to bring warmth and energy to everything we do.

We are excited to offer a hybrid opportunity for a Supervisor of Measurement Technical Support to join our team. This position can be based out of either our Maumelle or Fort Smith Arkansas offices.

POSITION SUMMARY

The Supervisor of Measurement Technical Support leads a team responsible for managing, validating, and reporting the technical data generated by Summit Utilities’ meters across all operational states. This role ensures data accuracy, supports interdepartmental requests, and drives continuous improvement across measurement systems. The Supervisor will also perform full supervisory duties in compliance with company policies and applicable laws, including hiring, performance management, training, and budgeting.

PRIMARY DUTIES AND RESPONSIBILITIES

• Lead and develop a technical support team responsible for maintaining, reporting, and troubleshooting data from field meters.
• Serve as the primary contact for cross-functional teams (Meter Reading, Field Measurement, Meter Shop, Billing, Gas Supply) regarding meter data and reporting needs.
• Establish and document clear roles, responsibilities, and procedures for the Measurement Technical Support team and its internal collaborators.
• Partner with the Meter Shop to ensure meters are tested at required intervals and regulatory reports are accurate and timely.
• Perform QA/QC on back-office documentation and ensure no SAP or company system orders are missed.
• Provide support to the Meter Reading team with SAP and FCS-related data integrity and troubleshooting.
• Act as business co-lead with the Measurement Manager on department tools and systems (e.g., FlowCal, TestIt, FCS, MIS).
• Support data-driven programs including Autosol, eLynx, Quorum, SAP, Cayenta, LUFG, and Meter Proving Software.
• Oversee data imports/exports within SAP and other related systems.
• Recommend and implement enhancements to measurement processes and systems.
• Attend industry conferences to maintain subject matter expertise and bring best practices to Summit Utilities.
• Monitor team performance, output quality, and timeliness, and take corrective action as needed.
• Conduct employee evaluations, coach for performance and safety, and address employee relations matters.
• Develop and manage departmental budgets, training plans, and operational goals.
• Promote safety culture through regular safety meetings and performance monitoring.
• Investigate and respond to internal inquiries, claims, and regulatory issues.
• Assess and manage equipment inventory for cost-effectiveness and operational readiness.
• Deliver reports and presentations as required.

EDUCATION AND WORK EXPERIENCE

• Bachelor’s Degree or 5+ years of industry-related experience.
• Minimum of 3 years in the natural gas distribution industry.

Preferred Qualifications

• Degree in Engineering, Manufacturing, Logistics, or related field.
• Experience in gas measurement, warehousing, or meter shop operations.

KNOWLEDGE, SKILLS, ABILITIES

• Proven leadership and team development capabilities.
• Excellent attention to detail and problem-solving skills.
• Ability to work independently and make informed decisions with limited supervision.
• Strong communication and interpersonal skills across varying levels of the organization.
• Proficiency with SAP, Microsoft Office Suite (Excel, Word, PowerPoint), and reporting tools.
• Working knowledge of industry systems such as FlowCal, TestIt, FCS, and Quorum.
• Understanding of compliance requirements and safe work practices related to metering operations.
• Commitment to ethical conduct and adherence to company values and policies.

Summit offers competitive pay and medical/dental/vision and other benefits that provide flexibility, choice and support to our employees when they need it most. We understand that home and family are essential pieces of your life, and our benefits are designed to support you both at work and at home. 

Summit Utilities, Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, gender identity, sexual orientation, age, status as a protected veteran, or status as a qualified individual with disability.