Referral and Operations Coordinator (Program Tech 1)
- Military veterans preferred
2025-07-04 Oregon Health & Science University
Other
/yr
employee
contract
Portland Oregon 97201 United States
Oregon Health & Science University
Oregon Health & Science University values a diverse and culturally competent workforce. We are proud of our commitment to being an equal opportunity, affirmative action organization that does not discriminate against applicants on the basis of any protected class status, including disability status and protected veteran status. Individuals with diverse backgrounds and those who promote diversity and a culture of inclusion are encouraged to apply. To request reasonable accommodation contact the Affirmative Action and Equal Opportunity Department at 503-494-5148 or aaeo@ohsu.edu.
Referral and Operations Coordinator (Program Tech 1)
US-OR-Portland
Job ID: 2025-34967 Type: Regular Full-Time # of Openings: 1 Category: Administrative/Office Support Portland, OR (Downtown)
Overview
Referral Coordination
Process all incoming referrals from the NICH Program. Coordinate with referring providers to gather information and complete referral process after assessing for eligibility. Provide referrers with timely updates on the status of their referral.
Communicate eligibility criteria to partners.
Optimize referral intake process by making process improvements, as needed.
Maintain referral tracking spreadsheet.
Update projections spreadsheet weekly to inform case assignments as interventionists’ caseloads open up.
Monitor upcoming patient close dates monthly. Send interventionists and supervisors monthly emails with information about upcoming close dates.
Program Administration
Billing
Monthly invoicing based on NICH contracts for patients.
Contracting
Track contract cycles, authorizations, dates of service, re- authorizations, and development/editing of contracts.
Patient Paperwork Tracking
Track and manage ROIs, consents, pre-post assessment packets, scan information into Epic.
Reimbursements
Upload and process all Pcard receipts for interventionists, supervisors, and program manager for program purchases.
Inventory Management
Ensure that NICH has adequate office supplies.
Ensure interventionists are equipped with cell phones cases, and approved accessories to aid with their productivity.
Technology Management
Maintain inventory of all NICH staff tech (cell phones, laptops, iPads, Fitbits, etc.).
Purchase new technology as needed.
Schedule/Logistical Support, ad hoc
Resource Development, ad hoc
Hiring and Onboarding
Assist with scheduling of interviews.
Train new staff on relevant administrative functions.
Payer Administration
Operationalize relationship by working with CCOs to develop systems for reporting and monitoring shared patients.
Participate in CCO negotiations related to referrals, track and report on referrals and active cases.
Prepare agendas for quarterly meetings.
Responsibilities
Three years of experience administering or coordinating parts or subsets of a project or program.
A bachelor’s degree in Business Administration, Management, Public Administration, or a field directly related to the position will substitute for two years of the required experience.
Job Related Knowledge, Skills and Abilities (Competencies):
Proficient in MS Office (MS Word, Excel).
High level of attention to detail, excellent ability to track data from multiple systems, effective communication skills.
Qualifications
Prefer OHSU experience
Equal employment opportunity, including veterans and individuals with disabilities.
