Service Point Advisor - Military veterans preferred

2025-07-07
DHL (https://group.dhl.com/en.html)
Other

/yr

  full-time   employee


Maputo
Mozambique

Administer Service Point plans and programs to deliver service points propositions related to customer order processing, shipping, and returns in line with business plans and processes, Group guidelines and policies

Differentiator

  • Apply broad theoretical job knowledge typically obtained through advanced education
  • Work is closely supervised
  • Problems faced are not typically difficult or complex
Key Tasks

  • Administer implementation of service point plans and programs
  • Serve and assist walk-in customers in service points for pick-up or hand-in of shipments
  • Achieve sales, service and customer satisfaction targets and delivery high quality of service
  • Handle customer queries, clarify issues and solve problems for customers
  • Keep self-updated n company policies, products and services
  • Gather relevant information to respond to customer inquiries related to organizational products/services
  • Apply day-to-day standard organizational procedures and processes.
Stakeholders

  • Explain facts, policies and practices related to job area
  • Support and interact primarily with colleagues of own sub-function
  • Develop a network of contacts to build up relationships and strengthen the organizational, product and market knowledge
Management Responsibility

  • Individual contributor without direct responsibility for leading others

Skills

Account ManagementAdaptabilityBusiness ProcessesBusiness StrategyChange ManagementClear CommunicationComplaintsComplianceCRMCustomer SatisfactionData EntryDatabasesDHL Business KnowledgeEffective ListeningEmpathyFacilitationFeedbackInfluencingMarket ResearchNPAOperations ManagementPatiencePaymentsPersuasionPositive LanguagePresentation & StorytellingProject ManagementSales SupportSelf ControlStakeholder ManagementTime Management
Qualifications & Key Requirements:
Education Level
Bachelor’s Degree or equivalent experience/qualification
Experience Level
less than 2 years

 

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