Exception Handling Agent - Military veterans preferred

Join the World's Most International Company!

Are you ready to embark on an exciting journey with a company that has been at the forefront of cross-border express delivery since 1969? At DHL Express, we operate in over 220 countries and territories, making us the most international company in the world. Our mission is to connect people and improve lives across the globe, and we believe that the more people we connect, the better our planet becomes.

Join the DHL Express Family: Where Diversity Thrives!

At DHL Express, we don’t just talk the talk—we walk the walk! As an equal opportunity employer, we are on a mission to create a vibrant, diverse, and inclusive culture that reflects the world we serve. We believe that every individual brings unique talents and perspectives to the table, and that’s what makes our team truly extraordinary.

No Labels, Just Talent! We celebrate differences, whether it’s race, color, gender, sexual orientation, age, ability, marital status, family responsibilities, religion, political beliefs, or national origin. We’re all about breaking down barriers and building bridges—because diversity fuels innovation and drives success!

Overall Role Purpose

Performs the procedures for providing a consistent approach to handle un-cleared and undeliverable shipments. Performs network and administrative duties on behalf of the Service Centre in order to process material (both inbound and outbound) and provide network and shipment information often within tight time-frames.

Key activities

Customer - Internal

Service Centre Supervisor

· Carry out any administrative task that is required for the Service Centre

· Assist in ensuring operational practices and procedures are carried out effectively

· Carry out any task that is required by his or her superiors from time to time.

Stakeholder - External

Sub-contractor

· Work with sub-contractors ensuring all activities are being carried out timely and meet service standards

Stakeholder - Internal

DHL Service Centres

· Offer administrative and operational support to Service Centre operations.

All Operations Staff

· Work with other team-mates to perform and complete day-to-day activities

Process

Network Duties

· Process inbound material upon arrival and make sure material is available to the couriers and that material not going out for delivery is handled according to the Global SOP guideline on undeliverable shipments.

· Process outbound material according to the latest processes and procedures

· Capture information - and make available to the Network - information required for a shipment, piece or handling unit at the service centre according to the standard procedures

· Administration Duties

· Keep the process area clean and tidy and make sure it is ready for the next process cycle

· Ensure that all relevant equipment is operating and take corrective actions where equipment failure and to be proactive through taking action where equipment is falling below operating standards

· Expand knowledge of other roles within Operations in order to carry out these functions through a rotational shift mechanism.

YOUR PROFILE:

Skills

· Communication skills (English and local language), spoken and written

Experience

· Experience in DHL and knowledge of Network Control activities following Company training

Educational Qualifications

· At least 2 years in college

· Driving License (current and valid)

· Fork Lift License (preferable)