Executive, Warehouse Operations (East) - Military veterans preferred

About us

At DHL, people mean the world to us. That’s why our goal has always been to attract and retain the best talent over the world. We provide challenge and opportunity for personal and professional development. We recognize the difference you bring to our business, and together we share the pride of building THE logistics company for the world.

Under the DHL Supply Chain umbrella, one of the business units of DHL, we provide customized logistics and industry solutions in the areas of supply chain management, warehousing, distribution, value added services, and lead logistics provider services for our customers – helping them deliver better results everyday.

Responsibilities

• Reviews monthly operational performance with customers and provide solutions to drive operational excellence.
• Manage the planning process to ensure all daily operation activities are executed and met according to the customer SLA.
• To ensure delivery of key SLA with customers in a fast-growing sector, including managing/implementing operations for existing and new customers in accordance with operations demands.
• Build a strong win-win relationship with customers, so as to ensure customer retention and development of solutions to grow existing businesses.
• Manage customer enquiries and complaints.
• Ensure the collaboration between internal and external stakeholders.
• Frequently review, align and keep immediate Superior updated with information on operational issues and performance indices, such as customer profile, Space Management, Resources management, Operating procedures, and P&L status.
• Oversee warehouse activities and ensure operations is managed as per DHL standards.
• Management of end-to-end operations process (i.e. warehousing, reverse logistics, and customs/license).
• Conduct root cause analysis and develop effective corrective and preventive actions.
• Develop a high-performance service culture within the functional team. Plan, organize, and direct in an efficient and effective manner.
• Inventory management (i.e. stock count, cycle count, inventory variance investigations, inventory adjustment, parts movement).
• Maintain proper documentation and filing records, including updating distribution database and network.
• Lead and manage continuous improvement initiatives, change request, new project and/or new initiatives with a customer-focused approach.
• To perform time study for efficiency of operations.
• Monthly review of continuous improvement status and savings with management and identify operations or quality gaps to drive operational excellence.
• Lead process improvement, Continuous improvement and Digitalization.
• Continually review and improve business processes, to improve productivity and add value to DHL services.
• Operate according to company quality policy and in compliance to customer service standard.
• Participate in internal and external audits.
• Any other adhoc duties as assigned.

Requirements

• Degree in Logistics / Supply Chain Management preferred
• Min 3 years of experience in managing an operational functional team
• Must be highly motivated and able to supervise headcount of more than 50, and manage relationships with all levels of staff and customer
• Have excellent verbal, written and presentation skills
• With WMS/SAP knowledge