Posting Details
Position Number008621Position TitleOne-Stop Generalist I - 008621DivisionFinance and AdministrationDepartment172653 - SFS One-StopMinimum Qualifications
High school diploma or equivalent and two years of related experience. An equivalent combination of education and experience may be considered.
Preferred Qualifications
Customer service in a student focused higher education setting environment or student support services is preferred.
Job Description Summary
The University of South Alabama’s One Stop department is seeking to hire a One Stop Generalist I. Interested candidates should apply to be considered.
Essential Functions
These are the job duties required of the position.
Essential Functions
- Directly support student efforts to successfully transition to USA and reach their completion goals, providing guidance to applicants and students who need additional support to navigate the student experience.
- Answers questions via incoming phone calls, live chats, and in-person visits regarding federal financial aid, student account services and questions related to other student services areas, as needed.
- Directs calls to other departments, as applicable.
- Logs communications in the database as needed for audit trail purposes.
- Assists with onboard training and refresher training as needed.
- Provides accurate information quickly, efficiently and with a positive attitude by demonstrating a high-level of communication skills and extensive knowledge with those you are working with to ensure they feel supported.
- Exceeds expectations and ensures calls and visits are managed with student-first mentality.
- Attends and participates in scheduled events during and after office hours, as needed.
- Participates in extended office hours as scheduled during the year.
- Provides general office support that assists in the functioning of the office.
- Regular and prompt attendance.
- Ability to work schedule as defined and overtime as required.
- Related duties as required.
Number of Vacancies1Position End Date (if temporary)Job Open Date07/08/2025Job Close DateOpen Until FilledYesSpecial Instructions to ApplicantsWorking DaysMonday - FridayWorking Hours8:00 a.m. - 5:00 p.m.Job LocationMain CampusFull-time or Part-TimeFull TimeRegular or TemporaryRegular
Supplemental Questions
Required fields are indicated with an asterisk (*).
- * Are you at least 18 years of age?
- * Do you have a legal right to work in the United States?
- * The University of South Alabama typically does not sponsor individuals for staff positions. Will you now or in the future require sponsorship for employment visa status?
- * What is the highest level of education you have completed?
- Less than High School
- High School Diploma or equivalent
- Associates Degree
- Bachelors Degree (or will obtain within 6 months)
- Masters Degree (or will obtain within 6 months)
- Terminal Degree (or will obtain within 6 months)
- * How many years of related experience do you have?
- Less than 1 year
- Between 1 - 3 years
- Between 3 - 5 years
- Between 5 - 7 years
- More than 7 years
- * How did you hear about this position?
- USA website
- LinkedIn
- Zip Recruiter
- Indeed
- HigherEd Jobs
- Alabama Career Center / Alabama Works
- Facebook
- Word of mouth
- Other
Applicant Documents
Required Documents
Optional Documents- Resume
- Cover Letter
The University of South Alabama is an Equal Opportunity Employer and does not discriminate on the basis of race, color, national origin, sex, pregnancy, sexual orientation, gender identity, gender expression, religion, age, genetic information, disability, protected veteran status or any other applicable legally protected basis. If you feel you have been discriminated against, please notify the Equal Employment Opportunity Investigator or the Associate Vice President, Finance and Administration/CHRO.
EO Employer – minorities/females/veterans/disabilities/sexual orientation/gender identity.
Annual Security and Fire Safety ReportThe University of South Alabama publishes certain crime statistics for the most recent three-year period as required by the Jeanne Clery Act. The Annual Security and Fire Safety Report is required by federal law and contains policy statements and crime statistics for the school. The report, along with additional information, is available online at:
http://www.southalabama.edu/departments/police/resources/fireandsafetyreport.pdf. You may also request a paper copy from the University Police office located at 290 Stadium Blvd, Beta Gamma Commons Building, Mobile, AL 36688.
Equal employment opportunity, including veterans and individuals with disabilities.
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