Join the World's Most International Company!
Are you ready to embark on an exciting journey with a company that has been at the forefront of cross-border express delivery since 1969? At DHL Express, we operate in over 220 countries and territories, making us the most international company in the world. Our mission is to connect people and improve lives across the globe, and we believe that the more people we connect, the better our planet becomes.
Join the DHL Express Family: Where Diversity Thrives!
At DHL Express, we don’t just talk the talk—we walk the walk! As an equal opportunity employer, we are on a mission to create a vibrant, diverse, and inclusive culture that reflects the world we serve. We believe that every individual brings unique talents and perspectives to the table, and that’s what makes our team truly extraordinary.
No Labels, Just Talent! We celebrate differences, whether it’s race, color, gender, sexual orientation, age, ability, marital status, family responsibilities, religion, political beliefs, or national origin. We’re all about breaking down barriers and building bridges—because diversity fuels innovation and drives success!
Overall Role Purpose:
Identify, develop and prioritize initiatives that will improve the quality of service to DHL customers, inbound / outbound transit time and the overall cost position. Develop relationships with National Customs and other regulatory authorities.
Customer External:
Customers
• Contact at top management level to communicate DHL progress, activities, and plans.
• Understand customer needs and devise specific solutions if required.
• Promote company’s interest to expand customer base.
• Advise on how to facilitate customs clearance and how to reduce logistics cost.
Internal:
Country Manager
• Advise on how to facilitate customs clearance and how to reduce logistics costs.
• Support strategic initiatives with regulatory authorities.
• Represent DHL in Business/Industry/Media Forums
National Gateway Director
• Interpret and implement regulatory guidelines.
• Set strategies, plans, and process for custom in specific country.
Other functions
• Provide technical support to the National Commercial and GMNC Groups
Other functions (National Commercial and GMNC group)
Provide technical support to the National Commercial and GMNC Group.
Stakeholder External:
Industry Associations, Airport authorities, Brokerage
• Coordinate and support for the overall benefit of the industry
Customs broker:
• Keep closely monitor against SLA to improve the performance related DHL KPI and reduce clearance cost.
• Maintain good relationship.
Regulatory authorities
Represent DHL interests at all levels of Customs & Regulatory administration with professionalism and integrity.
Act as the company representative in discussions & negotiations with customs authorities & other border agencies.
Present initiatives to and actively lobby Government and other regulatory authorities to facilitate the customs clearance process.
Stakeholder Internal:
Regional Customs Management
• Work closely with the Regional Customs and Regulatory Affairs Managers in the develop of regional/country strategies and tactic.
Operations Management, Hub / Gateway departments
• Work closely with the Operations Management team to identify, develop, and priorities initiatives that will improve the quality of service to DHL customers, inbound / outbound transit time and the overall cost position.
• Work with the Sales groups to advise customers only customs/trade regulations and with country operations management to streamline clearance activity and lower cost.
Process:
Customs and Regulatory Affairs Management
• Implement a sound customs strategy with programs and projects developed in line with the key aspirations of improved clearance performance and reduced cost.
• Identify opportunities, both internal and external and recommend initiatives that will facilitate the customs clearance process.
• Conduct regular audits of clearance performance to ensure compliance to network standards and achievement of the best-cost position.
• Identify opportunities and impediments in the areas of international trade facilitation, export incentive schemes, trade and policy development and bilateral and multilateral country agreements and work with country management to implement solutions.
• Ensure DHL customs processes are in compliance with all local laws, regulations & practices.
Training about Customs and Regulatory Affairs
• Identify and assist in the implementation of training programs.
Project Management
• Plan, implement and execute identified projects.
• Provide technical support to specified projects.
What we Need?
• Experience gained through country import/export industry at a senior level
• 5 years relevant experience
• 2 years' experience at a managerial level
• Established network of contacts within the customs and regulatory environment
• Degree in related discipline or equivalent
• Presentation skills (excellent)
COMPETENCES:
Competency segment Business
• Customer Orientation: Is focused on identifying and understanding each customer’s needs. Expresses and acts on desire to assist customers in an efficient and friendly manner.
• Business Acumen: Understands business principles and language, including the fundamentals of finance and profitability. Uses this understanding to achieve results and to increase the performance and profitability of our company.
• Cross Border Thinking: Has a holistic mindset and stays abreast of important trends that may affect our competitiveness as a group. Manages the business, giving priority to the international position of our company.
Competency segment ‘Leadership’
• Shaping Direction: Develops and communicates strategies and goals that achieve competitive advantage. Demonstrates a clear understanding of the organization’s strengths, weaknesses, opportunities and threats.
• Constructive Challenge: Contributes to an environment where people at all levels stand up for their ideas and where the status quo can always be challenged for the better.
• Building and Leading Teams: Knows the talent* needs of the team. Attracts and develops the people who can meet those needs. Encourages effective cooperation among team members and between teams. Inspires team spirit and the commitment to achieve high standards of performance
Competency segment ‘Personal’
• Building and Managing Partnerships: interpersonal styles to create and sustain effective relationships with business partners (e.g. suppliers, joint venture partners, industry groups, competitors, governments, unions) and colleagues. Is open to approaches that meet mutual goals.
• Commitment to Excel: Challenges self and others to exceed standards and achieve extraordinary results striving for best-in-class. Is not easily deterred when obstacles or delays are encountered.
