Senior Operations Staff - BNW (Bhiwandi) - Military veterans preferred

Job Title

Senior Operations Staff

Loc

Operational

·       Drive adherence to Standard Operating Procedures in the Ground Hub. Managing day-to-day activities to ensure smooth movement of shipments within the hub (in housework).

·       Monitor the Ground Hub operations performance against the set targets/ performance benchmarks and identify and drive implementation of corrective actions.

·       Ensure that all network connections are done on time and as per commitments.

·       Ensure appropriate completion of all necessary regulatory clearances and paperwork (octroi, sales tax, etc.)

·       Responsible for liaising effectively with local statutory, civic and Government bodies for resolution of any local issues for ensuring smooth operations of the Ground Hub

·       Ensure handling of all operations and customer support activities as per defined timelines and requirements in terms of mail reverts and handling of all exception cases e.g. regulatory issues, priority/ urgent shipment connections, etc.

·       Ensure adherence of operations teams to safety, health and environmental requirements

People

• Provide direction, guidance and support to the employees to help them discharge their duties effectively
• Ensure capability building for the team